Program Manager- FHA

Position Summary

The FHA Program Manager oversees the delivery of services provided by independent contractors, ensuring quality standards are met across client homes. This role requires active supervision, collaboration with families and community partners, and hands-on problem-solving to ensure all client needs are addressed according to individualized care plans.

Essential Duties & Responsibilities

• Monitor services provided across assigned homes to ensure alignment with client needs and regulatory standards.
• Conduct home visits weekly, bi-weekly, or monthly based on the client's tier level.
• Complete at least two unannounced visits per year for each client on the assigned caseload.
• Maintain a caseload of up to 20 clients and ensure accurate documentation, records, and quarterly reports.
• Communicate regularly with providers, clients, families, and community partners.
• Build and maintain strong working relationships with funding agencies, social service providers, legal and medical professionals, and community agencies.
• Utilize knowledge in psychology and social services to assess client needs and support behavioral development.
• Coordinate interdisciplinary team meetings and support client service planning.
• Provide transportation for clients when necessary.
• Participate in on-call rotation and respond to calls within one hour.
• Collaborate on service transitions and address any crises or service disruptions.
• Attend and support community events and internal agency activities as needed.
• Ensure compliance with all company policies, procedures, and Title 17 regulations.
• Complete other duties as assigned.

Qualifications

• Bachelor's degree in Human Services or a related field.
• Minimum two years of relevant experience.
• Valid driver's license, reliable vehicle, insurance, and registration.
• Ability to pass background check, drug screening, and obtain fingerprint clearance.
• Flexible schedule and willingness to work non-traditional hours or travel to multiple sites.
• Strong experience in crisis management, behavioral support, and service planning.
• Proficient in Microsoft Office (Word, Excel) and basic office software.
• Excellent written communication and record-keeping skills.
• Ability to maintain confidentiality and comply with state reporting regulations.
• Familiarity with Title 17 guidelines preferred.

Physical & Work Environment Requirements

• Ability to lift up to 50 lbs. as needed.
• Frequent travel between client homes and administrative work settings.
• Combination of sedentary desk work and active fieldwork, requiring bending, stretching, and driving.
• Must be able to read printed materials and a computer screen, and communicate clearly in person and over the phone.
• Tolerance for emotionally intense or sensitive family situations and diverse individual lifestyles.

Core Competencies

• Analytical problem-solving and independent decision-making.
• Time management and organizational skills to meet critical deadlines.
• Strong verbal and written communication.
• Familiarity with common office technology (phones, fax, copier, scanning).
• Ability to define, track, and achieve service goals.
• Flexibility to adapt to changing needs and multiple priorities.