Manager, Inbound Sales Development

Square is looking for a dynamic Sales Leader to lead a team of Sales Development Representatives who are the front line to our growth engine. Our Sales Development Team qualifies inbound pipeline, identifies ideal customers, and set the foundation for long-term partnerships that help businesses thrive.

As an SDR Manager, you'll build a high-performing team that doesn't just hit numbers—they understand our merchants, represent our values, and create exceptional first impressions. You'll coach, motivate, and develop your team while partnering cross-functionally to refine our go-to-market strategy.

If you're energized by developing talent, obsessed with pipeline quality, and want to directly impact how thousands of businesses discover Square, this role is for you.

You will:

• Manage, coach, and develop a team of Sales Development Representatives focused on inbound sales leads including weekly 1:1 meetings, weekly shadow sessions, call coaching, and co-selling
• Build a culture of accountability, growth mindset, and healthy competition where top performers thrive and everyone improves
• Improve the efficiency of warm lead qualification to ensure high SAL's (Sales Accepted Leads) per SDR, and strengthen the cold-lead playbook to improve SDR performance against new Marketing channels
• Analyze funnel metrics to identify opportunities for improvement in volume, conversion rates, and meeting quality
• Work closely with Sales leadership to ensure pipeline meets quality standards and converts downstream
• Implement best practices around prospecting, messaging, personalization, and outreach cadence
• Partner with Marketing, Sales Ops, and Sales leadership to refine ideal customer profiles, territory strategy, and