Temporary Assistant Store Manager

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

RESPONSIBILITIES and ACCOUNTABILITIES:

• Working alongside the Store Manager, directs all operations of the store to meet sales targets and control expenses while maintaining customer service standards
• Helps plan store layout to attract customers including window displays and merchandise displays, decides on in-store promotions with Store Manager, auctions and/or special events and keeps abreast of marketing trends by checking competitor's stock
• Handles customer and donor concerns or complaints in a timely and courteous manner
• Provides excellent customer service by answering and returning phone calls, emails and in-store visits 
• Ensures the front tills and POS systems are running correctly, and remediates any breakdowns
• Ensures store donations are retrieved, sorted, and priced appropriately
• Determines and maintains appropriate inventory levels based on spot checks of the store and reviewing weekly sales records
• Protects the store from inventory shrinkage by close visual monitoring
• Ensures attractiveness and cleanliness of the store through "Tidy Maintenance"

STAFF SUPERVISION

• Assists Store Manager in orienting, supporting, training, evaluating, recognizing, and disciplining in concert with Territorial/National standards
• Provides direction, leadership and support to staff and volunteers
• Conducts regular supervision of both staff and volunteers and works with the Store Manager to ensure performance reviews are completed in a timely manner
• Ensures staff and volunteers complete all mandatory training and certifications as required and identifies training opportunities
• Oversees forklift, bailer, and trucking operations (including relevant training) and general maintenance of equipment
• Ensures effective communication of any policy changes to staff and volunteers
• Dedicated to personal growth and leadership development by participating in leadership and management training, workshops, and conferences

ADMINISTRATION

• In partnership with the Store Manager plans, prepares, schedules, and chairs weekly stand-up meetings, monthly staff meetings, and training sessions
• May assist the Store Manager in leading Thrift Store Leadership Team meetings
• In the absence of the Store Manager, participates in monthly Management meetings (at the Sutherland location) and Ministry-Wide monthly zoom meetings (in Rutland)   
• Helps prepare daily and weekly reports for the Community Engagement Manager and Business Manager
• May prepare deposit information and send to Regional Accounting
• Assists Store Manager in overseeing staff scheduling, including approving vacations, sick time, timesheets and entering bi-weekly payroll
• In coordination with senior management, ensures that HR files, incident reports, and disciplinary reports are both up to date and kept confidential 
• Supports in the administration and facilitation of discount allocation for staff and volunteers
• Works with other Salvation Army agencies to deliver emergency & disaster services as assigned by the Corps Officer

HEALTH AND SAFETY

• Oversees the health and safety of all donors, customers, staff, and volunteers at the store
• Helps manage health & safety, labour/employee relations and other related issues at a store level
• Ensures in-store safety for staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness dealing with volatile situations); ensures that the property (store) is always secured
• Ensures all staff and volunteers are aware of emergency procedures and are prepared to implement them immediately as necessary
• Ensures that proper procedures are followed in the event of a workplace injury, illness or while conducting incident investigations when applicable

FINANCIAL MANAGEMENT

• Works with the Store Manager to analyze store financial statements and strategize appropriate action to attain financial goals, monitoring the cost of goods (i.e., buying products for all aspects of the store, tracking costs, etc.)
• Ensures all cash operations are carried out according to policy and procedures and ensures deposits are secure
• Ensures opening and closing procedures are followed including daily cash reports, bank deposits, and maintaining / reporting on extra float 
• Ensures nightly sales are deposited at the appropriate financial institution
• Helps establish and manage in-store budget within guidelines; attains budgetary objectives by achieving sales targets, maintaining staffing cost ratios, and profit objectives as established by the region
• Assists Store Manager and Community Engagement and Resources Manager in preparing financial and other requested reports (e.g. sales reports, staffing costs, and payroll data)

NOTE: Not all incumbents perform all the duties described above but perform a similar range of duties.

CRITICAL RELATIONSHIP MANAGEMENT

Works under the direction of the Store Manager, the Community Engagement & Resource Manager, and in cooperation with the Corps Officers and Management team.

Governance Boards and Councils: None

Internal: Management team, Staff, Volunteers

External: Community, Donors/Supporters, External vendors, Recycling Buyers

MANAGERIAL RESPONSIBILITY:

• Reports to: Store Manager 
• Direct reports: between 20-30 staff members
• Assists in overseeing volunteers

FINANCIAL AND MATERIALS MANAGEMENT:  

• Considerable material responsibilities (access to cash, donations, proper safekeeping of donations and goods, may have access to personal information, etc.).
• Provides input regarding departmental budget.

WORKING CONDITIONS:

The incumbent will work at the Thrift Store location (both the retail area and warehouse/sorting areas)

The incumbent will work under the following disagreeable conditions:

• Garbage
• Washrooms
• Odours
• Truck Fumes
• Dealing with angry people
• Biohazardous Waste
• Work schedule may impact life (weeknights & weekends)

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision, and Values, professionally, upholding our code of conduct.

Education, Qualifications and Certifications:  

• Completion of College Diploma
• Valid driver's license with a clean driver's abstract.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Experience and Skilled Knowledge Requirements

• 2-3 years of retail experience required

Skills and Capabilities:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• The ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).
• Possesses the personal qualities and attitudes that respect and maintain the spirit, dignity and individuality of the donors, customers, and Mission Partners
• Able to work in a consultative, diplomatic, and tactful manner
• Able to work cooperatively, collaboratively and effectively with staff, donors, and the public
• Attention to detail, problem solving and upholds logistical best practices
• Keen sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Strong people and collaborative abilities
• Good oral/written communication skills
• Proven trainer and team-builder competencies
• Adaptability/Innovation
• Effective organizational and time management skills – self-motivated and disciplined self-starter
• Action orientated
• Technical Learning
• Results Driven
• Self-knowledge
• Communication
• Leadership

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.