Veterinary- Customer Service Representative

Veterinary Customer Service Representative (CSR) – Job Summary

We are seeking a compassionate and detail-oriented Veterinary Customer Service Representative (CSR) to join our growing veterinary team. This role is the first point of contact for our clients and plays a critical role in creating a welcoming, organized, and supportive experience for both pet parents and their pets. The ideal candidate is a strong communicator who thrives in a fast-paced medical environment and is passionate about animal care and client service.

Key Responsibilities

• Greet clients and patients warmly, in person and over the phone
• Schedule, confirm, and manage appointments efficiently
• Respond to client inquiries via phone, email, and online platforms
• Educate clients on hospital services, wellness plans, and preventive care
• Collect and verify patient information, medical records, and consent forms
• Process payments, estimates, invoices, and deposits accurately
• Handle client concerns with empathy, professionalism, and discretion
• Coordinate communication between clients, technicians, and veterinarians
• Assist with light administrative tasks such as data entry, filing, and inventory tracking
• Support hospital workflow during busy periods and emergencies

Qualifications & Skills

• Strong customer service skills with a calm, friendly, and professional demeanor
• Excellent verbal and written communication skills
• Previous experience in a veterinary, medical, or customer-facing role preferred
• Passion for animals and comfort interacting with pet owners during stressful situations
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency with computer systems, scheduling software, and Microsoft Office
• Attention to detail and accuracy in handling medical and financial information
• Bilingual or multilingual abilities are a plus
• Ability to maintain confidentiality and professionalism at all times

Job Type: Full-time

Pay: $ $26.00 per hour

Experience:

• Veterinary clinic: 1 year (Preferred)

Work Location: In person