Call Center Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Telecommunications Services

Why Consider This Job Opportunity

• Salary of $12/hr
• Paid training to equip you with necessary skills
• Comprehensive Medical, Dental, and Vision Insurance
• Generous Paid Time Off and Employee Discounts
• Full-time, non-seasonal position with opportunities for career advancement
• Dynamic work environment with a focus on teamwork and integrity

What To Expect (Job Responsibilities)

• Handle inbound calls and emails from customers of a major telecommunications company
• Educate and inform callers regarding debt and credit reporting details, taking necessary actions and documenting accounts
• Offer solutions and handle each customer case with care
• Provide education about consumer protection rights and best practices
• Maintain good public relations and adhere to company attendance and punctuality requirements

What Is Required (Qualifications)

• Must be 18 years of age or older
• High School Diploma or equivalent required
• At least 1 year of Customer Service experience required
• Superb attendance to ensure customer support availability
• Excellent written and oral communication skills

How To Stand Out (Preferred Qualifications)

• Call Center or Collections experience preferred
• Possess computer/technology savvy with the ability to operate multiple windows and tabs efficiently

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.