Part-Time - Reservationist

At Hyatt House Anaheim Convention Center, we pride ourselves on being chosen by guests for our dedicated and attentive team members. Our staff is committed to delivering efficient service and creating memorable experiences. This role is under the guidance of the Director of Sales.

Position Summary:

The Part-Time Reservationist at Hyatt House supports hotel sales and operations through efficient, accurate, and timely reservation management. This behind-the-scenes role focuses on processing reservations, managing daily reports, and completing repetitive administrative tasks with minimal guest interaction.

This position requires exceptional attention to detail, strong organizational skills, and the ability to work independently with reliability and consistency. The Reservationist will work three days per week—Tuesday, Wednesday, and Thursday—for four hours each day. Any remaining scheduled hours will be allocated to additional duties within other assigned departments, based on operational needs.

The ideal candidate is dependable, detail-oriented, and committed to maintaining accuracy in all reservation-related tasks. This role plays a key part in ensuring a smooth workflow, supporting the sales team, and contributing to the overall efficiency of hotel operations.

Essential Duties and Responsibilities (Other duties may be assigned):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required.

• Accurately enter and update reservations in the system, making sure all details are correct and up to date.
• Perform regular data-entry tasks to maintain reservation records and billing information.
• Provide reservation information and support to the sales team when needed.
• Assist with special projects as assigned by the Director of Sales or General Manager.
• Secure payments, verify billing, and make adjustments when necessary.
• Explain room features, hotel amenities, services, and local area information to guests when needed.
• Maintain accurate room categories and inventory in the system.
• Greet on-site group contacts as required.
• Site tours to be conducted
• Maintain professional relationships to help secure future business.
• Communicate upcoming reservations and group details with the Sales and Front Desk teams.
• Give property tours to walk-in guests and pass qualified leads to a manager when requested.
• Ensure all reservations are entered daily and match the daily report.
• Balance house inventory twice a week.
• Complete daily BINGO updates.
• Process wholesale reservations.
• Separate CONQ rooms at the beginning, middle, and end of each month.
• Enter group rooming lists by each group's cut-off date.
• Update/respond to all assigned third-party site reviews as indicated.

Other Essential Job Duties: (Continued)

• Attends hotel and department meetings and other functions required by management
• Communicates all pertinent information to all department heads
• Must be available to work weekends and holidays
• Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes.
• Must maintain high standards of personal appearance and grooming.
• Wears name tag at all times when at work
• Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers
• Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations
• Establish and maintain good communications and teamwork with all employees and other departments within the hotel in such a manner that promotes harmony throughout the workplace
• Be familiar with all policies and hotel rules, and hotel terminology
• Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work

Qualifications Requirements:

• 1 year of Reservation or Front Office experience is a plus, but not required (a great entry-level)
• Minimum age requirement of 18 years

Knowledge and Skills:

• Ability to manage multiple tasks simultaneously while maintaining high levels of customer service and efficiency
• Ability to meet the needs of others in a dynamic and fast-paced setting
• Strong verbal and written communication abilities to effectively interact with guests, team members, and management
• Capable of quickly identifying issues and implementing effective solutions to maintain smooth front desk operations
• Efficiently prioritize tasks and manage time to meet deadlines and handle high volumes of guest check-ins and check-outs
• Meticulous in handling guest requests, processing transactions, and maintaining accurate records
• Prepared to handle emergencies and unexpected situations calmly and effectively, ensuring the safety and satisfaction of guests

Reasoning Ability:

As a part-time Reservationist at Hyatt House, you'll need strong reasoning skills to excel in this behind-the-scenes role. While guest interaction is minimal, your ability to exercise sound judgment in managing reservations and resolving issues is crucial. This position involves repetitive tasks, requiring attention to detail and the ability to anticipate potential challenges in the reservation process. Your reasoning skills will ensure that operations run smoothly, maintaining high service standards and supporting the hotel's sales efforts effectively. Your role is essential in providing a seamless experience for guests through efficient and accurate reservation management.

Physical Demands:

As a part-time Reservationist at Hyatt House, you will primarily work behind the scenes in a role that requires minimal guest interaction. This position involves repetitive tasks that demand focus and attention to detail. You will spend extended periods seated at a desk, handling reservations and managing booking systems. The role requires strong visual acuity for tasks such as data entry and reviewing reservation details. Reasonable accommodations can be arranged to support individuals with disabilities in performing these duties.

Physical Demands Continued:

• Primarily stationary work with minimal standing or walking.
• Frequent repetitive tasks, primarily using hands for typing and handling documents.
• Light lifting, up to 10 pounds, is occasionally required.
• Minimal reaching and bending; no heavy lifting or carrying.
• Occasional use of stairs, but no crawling or climbing needed.
• Work may involve sitting for extended periods with normal neck motion.
• Limited need for physical exertion or interaction with guests.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The setting in the work environment is indoors and the noise level is usually moderate.

Hotel Standards must be demonstrated at all times while on duty.

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.