Hotel Night Auditor

We're looking for a Night Auditor / Overnight Security to assist guests with their overnight requests and balance accounts from the day shift.

Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Overnight Security responsibilities include the surveillance of our hotel, premises and protection of our staff and visitors. You will be responsible for detecting any suspicious behavior and preventing vandalism, theft, or other criminal behavior. .

The ideal candidate will inspire respect and authority as well as possess a high level of observation. The goal is to help the company in maintaining excellent working conditions by keeping our facilities safe and problem-free.

Typical shift for this position is 11pm-7am, weekend availability is needed.

ESSENTIAL JOB FUNCTIONS

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

• Ensures accurate and timely daily audit of revenue generated by all retail outlets, and Hotel.
• Prepares financial reports and distributes to appropriate managers.
• Controls issuance and tracking of sensitive forms to ensure proper control of proprietary documents.
• Generates back up reports and analyzes discrepancies, rate variations, and credit reports.
• Completes audit shift check list tasks.
• Answering telephones and responding to requests are routine functions of this position.
• Promotes outstanding guest relations and performs other duties as assigned.
• Executes prompt, courteous and accurate guest check‐in and check‐out.
• Addresses questions or problems pertaining to Hotel rooms and rates.
• Maintains room security by providing effective key control and participates in matters relating to customer room security.
• Ensures that customer mail and messages are delivered promptly by overseeing mail and message delivery functions.
• Promotes participation in frequent guest program, and guest satisfaction surveys.
• Follows room inventory and monetary controls.
• Responds to and follows through with guest requests, exceeding expectations, following up with guest to ensure needs and expectations are met.
• Handles any guest compliments or complaints and act deemed necessary.
• Handles cash transactions and keeps a balanced