Risk Management Administrator Assistant

Job Title: Risk Management Administrator Assistant Division: 19- The Townsend Company Function: AAS-Administrative Services Reports To: Discipline: AAS999-Administrative Services- No Applicable Discipline Pay Type: Hourly Career Band: (U) Business Support Job Type: Non-Exempt EEO Group: 5-Administrative Support Workers Effective: 09/19/2025 Position Summary We are seeking a detail-oriented and motivated Risk Management Administrative Assistant to join our Risk Management team at our corporate office in Muncie, IN. This role will support the efficient operation of the Risk Management by performing a variety of clerical and administrative tasks.Responsibilities include data management, filing, maintaining confidential claim information, and supporting various RM processes to keep operations running efficiently. To succeed in this role, candidates must demonstrate strong communication and interpersonal skills, an upbeat and professional attitude, and the ability to manage multiple tasks at once. Attention to detail, organizational skills, and time management are essential.

Duties, Responsibilities, and Accountabilities Essential Functions:
• Investigation and Claim File Management: Create and maintain physical or digital files for claim to securely store relevant documents.
• Data Entry & Accuracy: Enter, update, and maintain data in spreadsheets, databases, and internal systems;
• Completion of entry level office tasks.
• Contacts potential claimants.
• Communicates with insurance companies
• Assists in providing certificates of insurance.
• Answering phone calls and maintaining call log
• Duties and responsibilities may change with or without notice
• Duties and responsibilities can be assigned as necessary
• Collaboration & Confidentiality: Work with team members to confirm accuracy and consistency of data while handling confidential information with discretion.

Qualifications (Knowledge, Skills, and Abilities) Page 2 of 7
• Education o High School Diploma or equivalent
• Experience o Minimum 2 years' experience in data entry, HR, or administrative tasks
• Skills o Familiarity with office procedures, file management systems, and standard office equipment. o Strong organizational and time management skills with the ability to meet deadlines. o Excellent communication and people skills o Ability to work independently, manage time effectively, and meet critical deadlines (e.g., tasks due by Tuesday). o Meet all physical requirements of the position. o Pass all drug and alcohol screens as required by Company policy and, if applicable, required by DOT regulations. o 18 years of age or older, or 21 if CDL is required. o Legally authorized to work in the United States.

Preferred
• Bilingual English/Spanish speaking and reading

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as needed. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities. Additionally, the position may be subject to pre-employment screening, including drug screening and background check. The Townsend Company, LC and its family of companies are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law.

Reporting Relationships and Supervisory Responsibilities Supervision Received: Close Supervision The position is assigned duties according to specified procedures and receives detailed instructions; work is checked frequently X Supervision This position performs a wide variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments General Supervision This position typically receives little instruction on day-to-day work and receives general guidance on new assignments Direction The position establishes methods and procedures for attaining specific goals and objectives and receives guidance in terms of broad goals; only the final results of work reviewed General Direction This position exercises wide latitude in determining objectives and approaches to critical assignments Supervision Exercised: Makes hiring and promotion decisions Outlines methods Instructs and trains employees Directs work in progress Schedules work Checks or inspects completed work Assigns duties Approves work Plans and sets work priorities Prepares performance appraisals Balances work among employees Takes disciplinary action No Supervision Exercised.

Competencies 1. N/A: Competency is not required for the position. 2. Basic: Applies competency in simple to somewhat difficult situations; requires close, extensive, and frequent guidance. 3. Intermediate: Applies competency in difficult situations; requires occasional guidance. 4. Advanced: Applies competency in considerably difficult situations; generally requiring little or no guidance. 5. Expert: Applies competency in exceptionally difficult situations; serves as a critical resource and advises others. Core Competencies: - 1 - N/A - 2 - Basic - 3 - Intermediate - 4 - Advanced - 5 - Expert Business Fundamentals
• Financial Analysis
• Budgeting
• Business and Strategic Planning X Communication
• Writing
• Listening
• Speaking X Computer Literacy and Workplace Technology
• Outlook; Word; Excel
• Other (PowerPoint, Publisher, One Note, Project)
• Townsend Applications (e.g., Penta, CRM) X Customer Focus Leadership
• Strategic Thinking/Vision
• Influencing/Negotiating
• External Awareness
• Risk-Taking X

1 - N/A - 2 - Basic - 3 - Intermediate - 4 - Advanced - 5 - Expert Managing and Developing People
• Employee Management
• Employee Development
• Team Building
• Conflict Management
• Managing Change X Personal Effectiveness
• Accountability
• Initiative
• Critical Judgment
• Resilience
• Time Management
• Teamwork X Project Management
• Planning and Organizing
• Analytical Thinking
• Decision-Making and Problem-Solving
• Quality Improvement X Resource Management
• Expense Control
• Profitability X Safety Culture and Management X Educational Competencies: - 1 - N/A - 2 - Basic - 3 - Intermediate - 4 - Advanced - 5 - Expert Reasoning X Mathematical Skills X English Language X

Physical Requirements and Working Conditions The working conditions here represent those that an employee must meet to perform the essential functions of this job successfully. Additional or different conditions may be added based on business needs or assignments by management. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Never 0% Occas. 0-33% Freq. 45-66% Cont % Never 0% Occas. 0-33% Freq. 45-66% Cont % LIFT/CARRY PUSH/PULL 1 to 10 lbs. X 1 to 10 lbs. X 11 to 20 lbs. X 11 to 20 lbs. X 21 to 50 lbs. X 21 to 50 lbs. X 51 to 75 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X 76 to 100 lbs. X MOVEMENT ENDURANCE Bend/Stoop/ Twist X Task # of Hours at One Time Total Hours in an 8-Hour Day Crouch/Squat X Sit 2 4 Kneel/Crawl X Stand 1 2 Reach Above Shoulders X Walk 1 2 Reach Below Shoulders X Repetitive Arm Use X EQUIPMENT USE AND OPERATION Repetitive Wrist Use X Motor Vehicle X Repetitive Hand Use X Operate Foot Pedals X Grasping X Squeezing X VISION REQUIREMENTS YES NO Climb Stairs/Ladder X Speaking to Accomplish Task X Climb Trees X Depth Perception X Uneven Walking Surface X Less than Twenty Inches X Even Walking Surface X Color Vision X Peripheral Vision X

Never 0% Occas. 0-33% Freq. 45-66% Cont % Never 0% Occas. 0-33% Freq. 45-66% Cont % COMMUNICATION TRAVEL Speaking in Near Range X Overnight X Speaking Over Device X Weekends X Hearing Spoken Word X By Motor Vehicle X Hearing w/ Background Noise X By Aircraft X Hearing Over Device X ENVIRONMENT WORK WITH/NEAR Indoors X Machinery X Outdoors X Electricity X Extreme Heat X Chemicals X Extreme Cold X Fumes X Dusty X Heights X Excessive Noise X Power Tools X Other (Explain) Impact Tools X Confined Spaces X

ADDITIONAL CONSIDERATIONS (Include clarifications of any requirements listed)
• Requires flexible working hours, including nights and weekends.
• Some overtime work such as early morning and late-night hours.
• Emergency response work may be necessary