Audio Visual Technician

At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we're passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry.

Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs.

At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, and a comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving.

Join FSRA and help us shape the future of regulation for generations to come

Job Description:

Purpose of Position

The Audio Visual (AV) Technician is responsible for setting up, operating, maintaining, and troubleshooting audio, and video equipment to support meetings, events, and presentations including:

Ensuring the smooth delivery of high-quality AV services, both in-person and virtual, while providing technical assistance to staff.

Playing a key role in enhancing communication, engagement, and the professional image of the organization, through effective use of technology.

Key Responsibilities

• Installs, configures, maintains, and optimizes all hardware, software, communication links, and collaboration platforms related to AV equipment.

• Provides technical support and troubleshoot audio visual systems such as: Crestron and Polycom Video Conference equipment, wireless microphones, computers, and wireless networks.

• Works with event organizers, presenters, and other staff to understand their needs and ensure smooth event execution including installing, configuring, and operating audio, video, and conferencing equipment for meetings, events, and presentations.

• Perform routine maintenance, diagnose, and resolve technical issues with AV systems and related equipment.

• Provide on-site and remote support during live events, ensuring high-quality AV performance.

• Facilitate virtual and hybrid Teams meetings, including pre-event testing and live support.

• Manage and maintain inventory of AV equipment, ensuring all devices are in good working condition and properly stored.

• Assist staff with AV setup and provide basic training or guidance on equipment usage.

• Assist with the installation and integration of new AV technologies and system upgrades.

• Work closely with IT teams, event coordinators, and other stakeholders to ensure AV requirements are met. Maintain accurate records of AV setups, technical issues, maintenance schedules, and equipment usage.

• Author and maintain FAQs and Knowledge Base documentation.

• Provide advice, training, and support to the Service Desk staff for the workplace technology landscape.

Qualifications

Education and Experience:

• Degree/diploma in Information Technology preferred – or a combination of education, training and experience deemed equivalent.

• Work experience with Crestron and Polycom Video Conference equipment is an advantage.

• 3-5 years of experience in operating and maintaining AV equipment in corporate, education, or event settings.

• Hands-on experience with audio systems, Teams video conferencing platform, displays, wireless microphones.

• Experience with live streaming, hybrid event setups, and troubleshooting AV issues in real time.

Knowledge and Skills:

• Knowledge in Microsoft 365 platform: Teams, SharePoint, and OneDrive to implement the integration and feature updates of M365 and manage the AV tool roadmaps.

• Working knowledge of Audio-Visual technology (e.g., Crestron, Polycom).

• Working knowledge of AV signal flow (HDMI, SDI, XLR, etc.)

• Strong collaboration and communication skills to work effectively with others and provide effective customer service.

• Proven analytical, problem-solving skills and methodical skills with the ability to diagnose and resolve technical issues quickly.

• Currency with new AV technologies and trends.

• Demonstrated ability to meet schedules and multi-task across multiple projects.

• Excellent oral and written communication skills.
  

*Please note that this position will close at 11:59PM on January 27, 2026*

Job Posting End Date:

Job postings close at 11:59pm on the date noted.

Compensation Grade:

Compensation Range:

-

Bargaining Unit:

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Employment Type:

Scheduled Weekly Hours:

FSRA is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Accommodation is available under the Ontario Human Rights Code.

NOTE: ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED