Customer Service Representative

At GFL our goal is to invest in our people and provide opportunities to grow for life

Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE

• 15 days of paid time off.

• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.

• 401(k) with an employer match.

• Paid holidays.

• Employee Assistance Program with free counseling services.

Overview:

GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job — it's an opportunity to grow in your career, make new friends, and make a difference each day.

Key Responsibilities:

• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for