Bilingual Receptionist

Overview
We are seeking a highly organized and personable Bilingual Receptionist to join our dynamic office team. The ideal candidate will serve as the first point of contact for clients and visitors, providing exceptional customer service in both English and Spanish. This role requires strong administrative skills, proficiency with office management tools, and the ability to handle multiple responsibilities efficiently. The Bilingual Receptionist will support daily operations by managing front desk activities, coordinating appointments, and ensuring smooth communication across departments. Prior experience in office management, clerical tasks, or medical/dental reception is preferred. This position offers an excellent opportunity for a professional with strong organizational skills and a passion for delivering outstanding support.

Responsibilities

• Greet and check patients in and out, verify medical and vision insurance, and collect and post copays accurately.
• Answer incoming phone calls, respond to patient text messages and emails, and route questions to clinical staff as needed.
• Monitor and process incoming faxes, update patient records, and ensure documentation is complete and accurate.
• Assist patients in selecting eyeglass frames, explain lens options and add-ons, and coordinate with the optical team to finalize orders.
• Maintain a clean, organized front desk and waiting area while providing friendly, professional customer service to every patient.

Experience

• Previous office experience in administrative, clerical, or receptionist roles is highly desirable
• Bilingual proficiency in English and Spanish is required to effectively communicate with diverse clients and staff
• Strong organizational skills with the ability to manage time effectively and prioritize tasks
• Excellent customer service skills with professional phone etiquette and interpersonal communication abilities
• Proven ability to handle confidential information discreetly and accurately
• Prior front desk experience is a plus.

This position provides an engaging work environment where your organizational talents and bilingual skills will be valued. We seek a dedicated professional eager to contribute to our team's success through exceptional administrative support.

Pay: $ $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience:

• front desk: 1 year (Preferred)
• Insurance verification: 1 year (Preferred)
• optical: 1 year (Preferred)

Language:

• Spanish (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person