General Manager

Job Summary
We are seeking a dynamic and experienced General Manager to oversee operations at our establishment. The ideal candidate will have a strong background in food and beverage service management and/or the family entertainment industry. This role requires exceptional leadership skills, a passion for hospitality, and the ability to manage a diverse team effectively.

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Duties

• Lead and manage daily operations of the facility, ensuring high standards of food quality and customer service.
• Oversee shift management to ensure smooth transitions between shifts and maintain operational efficiency.
• Train, mentor, and develop team members to foster a positive work environment and enhance staff performance.
• Implement effective strategies for team management, ensuring all staff adhere to company policies and procedures.
• Monitor inventory levels and coordinate with suppliers to ensure timely delivery of food, alcohol and supplies.
• Maintain compliance with health and safety regulations, ensuring a clean and safe environment for both employees and customers.
• Handle customer inquiries and complaints professionally, striving for resolution that enhances guest satisfaction.
• Prepare reports on operational performance, including sales trends, labor costs, and customer feedback.
• Continue to develop business based on data and trends of the local market
• Attend bi-weekly leadership meetings with corporate directors
• Monitor and manage labor to run in line with revenue
• Represent the company at local events and by being involved in the community through various organizations such as the Chamber of Commerce

Qualifications

• Proven experience in food service management or hospitality management, preferably in a fast paced setting.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent communication skills, both verbal and written.
• Experience in shift management with the ability to handle multiple tasks simultaneously in a fast-paced environment.
• Knowledge of restaurant operations including cooking processes, banquet services, and customer service best practices.
• Ability to work flexible hours including evenings, weekends, and holidays as needed.

Schedule

• 40 to 50 hours/week
• Weekends and holidays as needed
• General Managers typically work Tuesdays through Saturdays with Friday and Saturdays being on the floor for a mid-shift, especially during holiday season and school breaks.
• Attend off-site events outside of normal business hours to develop business

We invite passionate individuals who thrive in a fast-paced environment to apply for this exciting opportunity as we continue to grow our team Please submit a letter of interest to which highlights why you would be a good fit for this position.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Hospitality management: 5 years (Required)

License/Certification:

• TABC Certification (Required)
• Food Handler Certification (Preferred)

Location:

• Denison, TX Preferred)

Ability to Commute:

• Denison, TX Required)

Ability to Relocate:

• Denison, TX 75020: Relocate before starting work (Required)

Work Location: In person