Spa Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. 

Hyatt Regency San Francisco Downtown SOMA is an artful blend of chic design and exemplary service.  The hotel is conveniently located in the South of Market district and is within walking distance to premier Union Square shops and designer boutiques, trendy SOMA dining and lounge hot spots, the Powell Street Cable Car Terminal and Market Street Vintage Trolley Car line.  Explore the Artisan shops at the Ferry Building and experience local favorite's in Chinatown, Fisherman's Wharf. Mission District and North Beach.  This modern, ultra-chic hotel has 686 guestrooms.

The Spa Manager oversees the day-to-day operational performance of the spa and leads the guest experience, staff coordination, and service delivery for all spa departments. This role ensures that every aspect of the spa environment reflects luxury standards, operational efficiency, and exceptional service execution. The Spa Manager serves as a hands-on leader who maintains floor presence, supports the team, and ensures that operations run seamlessly.

• Responsible for financial and operational success of the Spa, Salon, & Retail.
• Monitor and aggressively affect revenue goals.
• Analyze customer service strengths and weaknesses and develop plans as needed.
• Effectively manage the day-to-day operations of service and staff activities.
• Develop and update department rules, regulations and policies.
• Responsibility for fiscal and budgetary management.
• Develop, coordinate and operate service programs.
• Interact with guests in a friendly, service oriented manner.
• Develop and implement short and long range goals and objectives.
• Promote sales of treatments.
• Keep an accurate record of professional invoices by department; maintaining or creating savings for budget goals.
• Ensure equipment in departments is in working order.
• Effectively communicate to staff all aspects of spa and hotel business.
• To maintain high standards of cleanliness in the Women's and Men's spa.
• Maintain open communication with staff including being receptive to personal feedback from staff.
• Create a positive, fun, management friendly action oriented image with staff.
• Enforcing positive praise and recognition as a means to make change.
• Timely train and provide continuing education for staff.
• Responsible for keeping staff well trained in sales techniques and treatments.
• Other duties/tasks as assigned.

• Preferable two years of leadership experience in a spa setting.
• Previous spa and/or hotel experience preferred.
• Three years customer service related experience required.
• Friendly, energetic, dependable and customer oriented.
• Must be very detail oriented.
• Ability to work with a variety of staff and management in a cooperative manner.
• Skills to handle multiple projects simultaneously.