IT Systems and Project Coordinator

Job Summary
We are seeking a dynamic and detail-oriented IT Systems and Project Coordinator to be the primary point of contact between Treeways and its Managed Service Provider (MSP), overseeing all IT-related activities and ensuring the efficient operation of systems. Responsibilities will include monitoring cybersecurity efforts, coordinating IT processes, managing device lifecycle, and leading interdepartmental projects as the designated project manager. Additionally, you will evaluate and improve existing processes and systems as directed. This role will also involve managing and coordinating projects beyond the IT scope, ensuring smooth execution and alignment with company goals.

Responsibilities

• Relationship Management:

Serve as the primary liaison between Treeways and our Managed Service Provider (MSP), ensuring effective communication and smooth operations. Especially between IT and the Field employees.

• Cybersecurity Monitoring:

Oversee and monitor cybersecurity efforts to safeguard company data, networks, and systems. Ensure the company is compliant with security protocols and industry standards.

• Systems Management:

Coordinate the operation and maintenance of IT systems, including monitoring performance, troubleshooting issues, and recommending improvements.

• Device Management:

Manage the lifecycle of all company devices (laptops, smartphones, tablets, etc.), including procurement, deployment, tracking, maintenance, and disposal. Ensure devices are securely configured and compliant with company policies.

• Project Coordination (IT and Non-IT):

Act as the project manager for any interdepartmental projects, whether IT-related or not, ensuring timely completion, budget adherence, and stakeholder communication.

• Process Evaluation and Improvement:

Continuously evaluate existing IT and business processes, systems, and tools to identify areas for improvement. Develop and implement strategies to enhance system efficiency and reduce operational risks.

• Documentation:

Maintain comprehensive documentation of IT systems, devices, processes, and projects for internal reference and audit purposes.

• Collaboration and Support:

Work closely with other departments to understand their needs, provide IT support, and deliver effective solutions.

• Cross-Departmental Projects:

Manage projects outside of the IT scope, including administrative, operational, or strategic projects, coordinating resources, timelines, and communication between departments.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• IT: 3 years (Required)

Work Location: Hybrid remote in Allentown, PA 18104