Front Desk Associate

Front Desk Associate

Peer Connect LLC
Colorado Springs, CO
Full-Time | Monday–Friday, 9:00 AM – 3:00 PM
Saturdays and Sundays as needed

Job Overview

Peer Connect LLC is seeking a dependable and welcoming Front Desk Associate to support daily office operations and serve as the first point of contact for clients and visitors. This role is essential in maintaining a professional, business-casual, and harm-reduction–oriented environment that supports individuals at all stages of recovery.

The ideal candidate is organized, calm under pressure, comfortable working in a recovery-focused setting, and familiar with electronic health record (EHR) systems—specifically Reliatrax.

Key Responsibilities

Client Support & Hospitality

• Greet clients, prospective clients, staff, and visitors with warmth and professionalism
• Support a respectful, nonjudgmental, harm-reduction environment
• Prepare fresh coffee daily and restock supplies
• Prepare fruit-infused water (with added sugar as directed) and stock bottled water
• Maintain a clean, welcoming front desk and lobby area

Client Check-In & EHR Support

• Assist with accurate client check-ins using Reliatrax
• Support coaches and office staff by ensuring clients are properly logged when on-site
• Communicate arrivals and flow updates to staff as needed
• Maintain confidentiality and follow HIPAA guidelines

Administrative & Communication

• Answer incoming calls and carry the office phone when away from the desk
• Check and respond to voicemail/messages daily
• Assist with light administrative tasks as assigned

Facility & Closing Duties

• Empty the water dispenser daily
• Take out trash and place inside for cleaning crew pickup
• Ensure all doors are locked before leaving
• Turn off television and complete end-of-day checks

Qualifications

• Experience with EHR systems (Reliatrax preferred)
• Strong attention to detail and ability to follow daily routines
• Reliable, punctual, and able to work independently
• Friendly, professional demeanor with strong customer service skills
• Comfortable working in a recovery-oriented, peer-led environment
• Alignment with harm-reduction principles and Peer Connect's mission

Physical Requirements

• Ability to lift light to moderate-weight items
• Ability to stand, walk, bend, and move throughout the shift

Work Environment

• Business-casual professional setting
• Recovery-focused, peer-led organization
• Emphasis on dignity, inclusion, and respect

How to Apply

Submit your resume and a brief statement of interest to:

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Professional development assistance

People with a criminal record are encouraged to apply

Experience:

• Front desk/receptionist: 1 year (Preferred)

Ability to Commute:

• Colorado Springs, CO Required)

Work Location: In person