Customer Service Representative

TITLE: Customer Service Representative 

POSITION OBJECTIVE: If you are passionate about helping people and solving problems, join our growing team at Brown Paper Products Company, a leading manufacturer in paper converting for the food service industry where our quality products are met with our exceptional service.

• Competitive pay and benefits
• Opportunities for career growth and training
• Supportive, team-focused culture
• Work with a company that values integrity, innovation, and craftsmanship

QUALIFICATIONS:

• 1-3 years of customer service experience (manufacturing or B2B preferred)
• Excellent communication and critical thinking skills.
• Comfortable use of order processing and CRM systems.
• Ability to work in a fast-paced, team-oriented environment.
• A positive attitude and a desire to learn.
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

• As a Customer Service Representative, you'll be the first point of contact for our customers and sales team, ensuring they receive fast, friendly, and accurate assistance.
• Responding to customer inquiries via phone or email.
• Process orders, returns, and assisting product information requests.
• Collaborate with manufacturing and logistics departments to expedite orders.
• Maintain detailed and accurate records in our CRM system.
• Proactively follow up to ensure customer satisfaction.

WORK ENVIRONMENT CONDITIONS SUBJECTED TO IN THIS POSITION:

• Office environment. Monday – Friday 8am to 5pm.
• Must adhere to all safety regulations.

OTHER INFORMATION:

• At BPP, we've been designing and manufacturing high-quality foodservice disposable products for over 100 years. We take pride not just in what we make, but in the relationships, we build—with our customers and our sales team.

TRAINING:

• Must complete ongoing training as required.

BENEFITS:

• PTO after 90 days
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid for short term and LTD
• Company paid life insurance
• Voluntary life insurance
• 401k with match

Inteplast Group is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation,  gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at  and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information, about our commitment to equal employment opportunity, view the EEO - Know Your Rights and Pay Transparency Statement.