Support Engineer, Managed OperationsAWS European Sovereign Cloud Development Center GmbH - M94 • Berlin, Berlin, Germany

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Support Engineer, Managed Operations

AWS European Sovereign Cloud Development Center GmbH - M94

Berlin, Berlin, Germany

Berlin, Berlin, Germany

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Über

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking experienced support engineers with a strong background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog: Website responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.Key job responsibilitiesDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their Website Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.A day in the lifeYou'll typically spend your time resolving less time-sensitive issues for software systems in your team's care, whilst always looking for ways to improve your team's services, procedures, documentation, and tools. When standard operating procedures (SOPs) are not well defined or ambiguous, you'll use your judgement when to escalate, and when to take your time to dive deep and learn. You'll be the go-to-person for keeping your team's systems running efficiently.You will be required to occasionally participate in "on-call" rotations to resolve incidents occurring out-of-hours.Eligibility requirement Fluency in written and spoken English is required. Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud. Amazon will provide relocation support for successful applicants relocating within the European Union. Employees will participate in an On-Call rota.About the teamUtility Computing (UC) European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC). AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS' services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.GRUNDQUALIFIKATIONEN This role requires you to be a national of an EU member state Bachelor's degree in computer science (or related IT discipline) or equivalent industry experience Knowledge or experience troubleshooting, with the ability to diagnose and resolve Linux and networking issues, as well as anticipate and address problems affecting the performance, reliability, and availability of software systems.BEVORZUGTE QUALIFIKATIONEN Able to read scripts or code with comments to understand how something should be operating Able to execute standard operating procedures and following operational best practices Knowledge or experience operating service in AWS or other cloud systems or services and Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar) Knowledge or experience operating 24x7 high-availability, distributed software applications, performance tuning software applications and optimizing fleet utilization and monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice Website to know more about how we collect, use and transfer the personal data of our Website inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Website for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Berlin, Berlin, Germany

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