Night Auditor/Guest Service Agent

Job Description

We are looking for a Guest Services Super Star. If you are hard working, punctual, possess good communication skills, Positive and have excellent work ethics then this job is for you.

* We provide competitive wages

* Excellent Recognition program

* Positive and Challenging work environment

* Growth opportunities

Please review the posting in detail and respond only if you have hotel Front Desk work experience along with the requirements listed in this post.

Duties & Responsibilities:

• Follow and enforce company and IHG policies and procedures.
• Be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out.
• Maintain a high level of professional appearance and demeanour of yourself.
• Checking guests into and out of the hotel, disburse room keys and inform guests about hotel facilities/services, fulfilling their requests during their stay.
• Answer telephones, making reservations, post charges, handle cash and credit card transactions, and other duties as assigned.
• Be responsible for the daily Front Desk operations during their shift. Initiate and monitor shift checklists for proper completion of tasks.
• Produce accurate and timely reports and correctly handle all cash transactions.
• Respond to all guest needs and requests in a timely manner. Manage and resolve all guest complaints (and compliments) if possible in a professional and courteous manner.
• Maintain guest folios, house accounts, vouchers, gift certificates, etc.
• Ensure that the front desk and back office is clean and well organized.
• Communicate with public, hotel staff and management in a professional manner.
• Attend to daily operational requirements of guest recognition program, amenity program, and standard shift procedures.
• Provide effective communication to all departments of guests' issues via the log book as well as completion of an incident report.
• Effectively coordinate relocation of guests when necessary.
• Ensure attention is placed on lobby activity and maintain a sense of control and coordination.

Job Requirements:

• Hotel front desk experience is a MUST.
• Opera PMS experience is highly recommended.
• IHG Brand experience will be an asset.
• Exceptional customer service skills- Aware of guest security requirements.
• Experience handling difficult guest situations.
• Excellent written, oral and organizational skills.
• Good numeracy skills.
• Must be comfortable with shift work and be available AM, PM and overnight (just for emergencies), weekend and statutory holidays.
• Exceptional troubleshooting skills, able to work through problems without supervision.
• Strong computer literacy, and experience with Microsoft Office suite of programs.
• Self-motivated; always a positive outlook.
• High level of creativity and innovation.
• Strong interpersonal skills; strong team member and leader.

Job Type: Permanent

Application Questions You have requested that Indeed ask candidates the following questions:

• How many years of Hotel Front Desk experience do you have?
• Do you speak Written, Verbal English?

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Vision care

Ability to commute/relocate:

• Edmonton, AB T5J 0Z1: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person