Service Department Manager

Overview
We are seeking a highly organized, self-motivated, and technically inclined Service Department Manager to lead our Technical Services Team and to organize and support the work of the company's Equipment Mechanic. The ideal candidate will act as the leader for this team, be the main point of contact for our service calls, and will provide proactive, responsive customer service. This role requires excellent communication skills, a strong understanding of the plumbing and/or HVAC industries, and the ability to create service schedules effectively. Proficiency with using computers and MS Office is a requirement.

Duties

• Drive the improvement and expansion of the Service Department
• Ensure efficient and cost-effective functioning of the Service Department
• Oversee the work of the field technicians
• Create, maintain, and track service contracts, inform customers of upcoming preventative maintenance requirements
• Act as main point of contact for service calls and provide proactive, responsive customer service via telephone and email
• Ensure efficient and cost-effective functioning of the Service Department
• Assist clients with technical support when possible
• Develop schedules for service technicians, considering work order priorities/urgency, due dates, location, time, skills, equipment, and materials required
• Provide updates to technicians of possible changes in schedules and scope of work
• Communicate with customers and internal departments as necessary to ensure successful completion of service
• Communicate possible delays to customers
• Provide quotation support to field service technicians as required. Assist in the preparation of service quotes for customers, including contacting vendors to establish price and availability of replacement parts and/or repair items
• Issue and complete purchase orders for service department
• Complete and close work orders without delay, and provide accounting department all required information
• Ensure construction equipment is properly maintained and prepared on schedule
• Collect technicians' and mechanic's time entries and work orders, ensuring accuracy and completion of notes and recommendations
• Approve service technicians' and mechanic's time entries for payroll
• Present monthly financial reports for the Service Department
• Initiate, and/or revise scheduling and dispatch procedures to ensure departmental efficiency, effectiveness, and customer satisfaction
• Maintain and update customer database with complete and accurate information
• Provide general administrative and office support as needed
• Perform all job functions in a safe and respectful manner, in accordance with company policies and government legislation/regulations

Qualifications

• 3-5 years of experience as a technical service department dispatcher/co-ordinator
• Previous experience in a leadership position
• Previous experience with engineered mechanical systems, or in plumbing/HVAC industries
• Proficient with use of computers, including Microsoft experience (Outlook, Word and Excel)
• Data entry experience
• Provide exceptional customer service
• Exercise independent judgment and take initiative
• Work effectively under pressure
• Manage conflict and problem-solve effectively
• Manage multiple tasks, using strong analytical and organizational skills
• Work independently and collaboratively, with excellent attention to detail
• Excellent verbal and written communication skills, in English
• Canadian citizenship, permanent resident status, or a current work visa

At Prins Greenhouses we view each job as a fresh challenge. Using innovative technology and a lot of hard work, we are dedicated to designing and building the most efficient growing environments possible for our customers and their crops. Our warehouse serves both our construction teams and our customers who purchase replacement parts directly from us.

Our company is committed to long-lasting relationships with customers, staff and suppliers. It supports the growth of both the individual and the team. With healthy individuals a team is all the stronger, and teamwork is the core of our success.

Are you someone who enjoys stable, challenging and rewarding work with room for growth? Join our team and work with great people who love what they do Competitive wages, a comprehensive employee benefits plan and RRSP matching are some of the additional perks to working with Prins Greenhouses. Join our team and be part of an industry that brings food to the tables of millions.

Job Types: Full-time, Permanent

Pay: $70,000.00-$85,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Experience:

• service co-ordinator: 3 years (required)
• Plumbing: 3 years (required)
• HVAC: 3 years (required)
• Customer service: 3 years (required)
• Computer operation: 3 years (required)
• Leadership: 3 years (preferred)

Language:

• English (required)

Work Location: In person