Shift Supervisor

Overview
We are seeking a motivated and energetic Shift Supervisor to support daily operations in our fast-paced Booster Juice - Winnipeg James Armstrong Richardson International Airport location. The ideal candidate is a positive leader with a passion for customer service, team development, and maintaining high food safety standards.

Responsibilities include supervising team members during shifts, ensuring product quality and food safety compliance, managing cash handling and POS transactions, and creating a welcoming, upbeat environment for both guests and staff. The Shift Supervisor plays a key role in maintaining smooth operations and delivering an exceptional guest experience.

Previous experience in food service, quick-service restaurants, hospitality, or customer-facing leadership roles is considered an asset.

Responsibilities

• Communicates clearly, concisely and accurately in order to ensure effective store operations.
• Filters communication to the team as directed by the store manager.
• Contributes to positive team environment by recognizing alarms or changes in staff morale and performance and communicating them to the store manager.
• Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Booster Juice.
• Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team.
• Develops positive relationships with store team by understanding and addressing individual motivation, needs and concerns. Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located.
• Maintains regular and consistent attendance and punctuality.
• Models a customer comes first attitude, delivers legendary customer service, to ensure they are delivering exemplary customer service.
• Communicates ideas to the store manager for broader areas of improvement.
• Supports store manager in implementing company programs.
• Utilizes and provides direction to staff during their shift on the use of tools to ensure 100% execution of all policies and procedures. Acts using discretion in assessing situations
• Provides feedback and coaching to improve staff performance recommending to the store manager

Required Knowledge, Skills and Abilities

• Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations
• Ability to use discretion in providing direction to others
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Strong problem-solving skills
• Team-building skills
• Ability to work in a fast-paced and changing environment
• Ability to deliver exemplary customer service
• Ability to work as part of a team

Only candidates who are legally eligible to work in Canada will be considered. The successful candidate must successfully complete a security clearance as a condition of employment.

Job Type: Full-time

Pay: $19.00-$20.00 per hour

Expected hours: 32 – 40 per week

Experience:

• Food management: 1 year (preferred)

Work Location: In person