Corporate Customer Service Student

REPORTS TO: Supervisor, Corporate Customer Service

LOCATION: Burford Administration Office + Paris Customer Service

Responsibilities/Duties:

• Represent the County of Brant as a welcoming and knowledgeable ambassador, assisting customers in accessing a wide range of municipal services
• Serve as Live-Chat Agent for the County of Brant's website
• Respond to customer inquiries via phone, email, live chat and in person and redirecting complex inquiries to the appropriate department for technical expertise
• Provide administrative support to various departments as needed including handling incoming and outgoing mail, data entry, filing and document sorting
• Maintain call logs through our Corporate Customer Service portal
• Operate a point-of-sale terminal to process payments (cash, cheque, credit, and debit), post transactions to the accounting system, and perform end-of-shift cash reconciliation.
• Other duties as assigned

Knowledge/Skills Required:

• Strong customer service abilities, with experience assisting clients in person, by phone, email and online chat dealing with in-person, phone, email and online chat platform
• Excellent organizational skills
• Comfortable with basic cash-handling procedures
• Strong abilities with MS Office, including outlook, word, PowerPoint, excel
• Ability to work in a fast-paced environment, working independently with a high level of professionalism and effectively managing pressure in challenging situations
• Demonstrate tact and diplomacy, maintain confidentiality and utilize discretion
• Ability to travel between County locations as required

Education: Enrollment in a post-secondary Business or Municipal Administration program would be considered an asset.

Duration: May to September (Monday to Friday | 8:30am to 4:30pm or 10:00am to 6:00pm)
Hourly Rate: $

Posting closes Monday February 02, 2026 at 9:00 a.m.

You must be enrolled in a post-secondary institution and returning to school in the fall of 2026 to qualify for this position.

The County of Brant is committed to providing accommodations for persons with disabilities. Accessibility accommodations are available for all stages of the recruitment process. If contacted for an employment opportunity, please advise the County if you require accommodation.

We thank all applicants and advise that only candidates to be interviewed will be contacted. Personal information submitted is collected under the Municipal Freedom of Information and Protection of Privacy Act.

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