Assistant Patient Care Coordinator

Assistant Patient Care Coordinator (Sales & Support Role)

Ottawa Plastic Surgery

• In-person applications are strongly preferred.

Candidates who drop off their resume in person (with a cover letter) will be given priority consideration.

Job Overview

We are seeking a motivated, organized, and personable Assistant Patient Care Coordinator to support our Director of Patient Care in delivering an exceptional patient experience.

This is a secondary PCC role, designed to provide hands-on support across patient coordination, sales follow-up, clinical flow, and administrative tasks. While you will assist with consultations, quotes, and patient follow-up, this position is not a primary PCC role and will involve a mix of coordination, clinic support, and operational responsibilities.

This role is ideal for someone eager to learn, coachable, and interested in growing within a surgical practice while understanding that daily responsibilities may vary based on clinic needs.

Reporting Structure

• Reports directly to the Director of Patient Care
• Works closely with surgeons, nurses, and administrative team
• Supports clinic operations as needed to ensure smooth patient flow

Key Responsibilities

Patient Coordination & Sales Support

• Assist during consultations and follow-up days as required
• Prepare surgical quotes and support scheduling under direction of the Director of Patient Care
• Follow up with patients who did not book immediately to answer questions and support conversion
• Maintain a friendly, professional presence patients feel comfortable speaking with

Clinical & Administrative Support

• Upload patient photos into charts accurately and in a timely manner
• Manage photo organization, post-operative photos, and before-and-after consent requests
• Request and track pre-operative labs, consults, forms, and clearances
• Assist with payment processing and documentation when required
• Maintain accurate and up-to-date records in the EMR system

Clinic Flow & Room Turnover

• Clean and reset exam rooms between every patient
• Prepare rooms prior to consultations and follow-ups (robes, gowns, implant sizers, equipment)
• Ensure rooms are stocked, organized, and clinic-ready at all times
• Support end-of-day room close-down procedures

Post-Operative & Patient Experience

• Triage follow-up appointments and assist with post-operative visits
• Take post-operative photos and coordinate review requests for surgeons
• Request patient reviews and support reputation management initiatives
• Be comfortable working around post-surgical patients, including exposure to blood, drains, seromas, swelling, bruising, and patients experiencing pain or discomfort
• Deliver consistently high-level customer service across all patient interactions
• Maintain professionalism, empathy, and composure in a clinical environment

What We're Looking For

• Strong interest in sales, patient follow-up, and healthcare
• Comfortable supporting leadership and working under direction
• Highly organized with excellent attention to detail
• Ability to pivot and assist where needed on a given day
• Friendly, approachable personality patients enjoy interacting with
• Excellent spoken and written English (required); French is an asset
• Comfortable learning systems and workflows (EMR experience is an asset)

Experience & Growth

• Previous experience in sales, customer service, or patient-facing roles preferred
• Medical or plastic surgery experience is an asset but not required
• Coaching and training will be provided for candidates who are motivated and eager to learn
• Opportunity to grow within the Patient Care team based on performance and clinic needs

Job Details

Job Type: Full-time
Schedule: Monday to Friday, 8-hour shifts

Benefits:

• Dental care
• Extended health care
• On-site parking

Education:

• Secondary School diploma (preferred)

*Preference will be given to candidates who apply in person and submit a cover letter.
Only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $17.35-$30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• On-site parking

Work Location: In person