Service Manager

Now Hiring: Service Manager – Team Leader. Culture Driver. Growth Catalyst.

Location: Kelowna, BC

Type: Full-Time

Schedule: Monday to Friday

Compensation: Competitive Base Salary + Monthly Performance Bonus + Benefits Package

Overview

We're hiring an experienced, service-minded leader to oversee two high-performing shops: Europro Autohaus and ValleyPro Autohouse. This is a boots-on-the-ground leadership role where you will coach people, optimize workflow, hold the team accountable, and drive key performance metrics.

If you've managed a profitable shop, understand how to connect people to process, and know how to motivate teams to hit goals without drama, you're the kind of leader we want to meet.

Key Responsibilities

• Manage daily operations across both shop locations to ensure targets are met and workflow runs smoothly
• Coach service advisors on estimate presentation, customer communication, and closing work
• Partner with the Shop Foreman to manage technician dispatch, efficiency, and labor hours sold
• Monitor and drive KPIs, including ARO, car count, closing percentage, and comeback rate
• Handle customer escalations with professionalism and protect the shop's reputation
• Lead weekly team meetings, participate in hiring and performance reviews
• Build a team culture focused on accountability, integrity, and operational excellence

Ideal Candidate

• 3+ years of experience as a shop manager, service manager, or general manager in the automotive repair industry
• Strong understanding of KPIs and the ability to translate numbers into coaching and workflow adjustments
• Proven track record of improving team performance through leadership, training, and accountability
• Excellent communicator who can balance empathy with high standards
• Familiar with shop software such as Shop-Ware, Protractor, Mitchell, or similar
• Detail-oriented, organized, and solutions-focused

Preferred Qualifications

• Experience with multi-location management or leadership in a high-volume environment
• Familiarity with EOS or other operating systems
• History of hiring and developing high-performance teams
• Ability to create SOPs and improve operational workflows

To Apply

Please submit -

• Submit your resume
• Attached a PDF or WordDoc with a brief written response to this question: "Tell us about a time you coached a struggling team member to success. What steps did you take, and what was the outcome?"

Compensation and Benefits

• Competitive base salary ($90,000-$100,000 based on experience)
• Monthly performance-based bonus
• Paid time off and paid holidaysHealth benefits (medical, dental, vision)
• Ongoing training and leadership development
• No weekends — Monday through Friday schedule
• A clear path for advancement

About the Company

Europro Autohaus (German and Volvo specialists) and ValleyPro Autohouse (Domestic and Asian repairs) are locally owned, independent repair shops with a reputation for high-quality work, a strong customer base, and a winning team culture. We are growing and committed to building a workplace where leadership is strong, people are supported, and performance is rewarded.

If you're ready to take the next step in your leadership career and help scale a successful, values-driven shop, apply today.

Job Type: Full-time

Pay: $90,000.00-$100,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• RRSP match
• Store discount
• Vision care

Location:

• Kelowna, BC (required)

Work Location: In person