Medical Office Assistant/Receptionist

Medical Office & Clinical Assistant

Location: Kitchener, Ontario
Clinic: Famcare Medical Centre
Employment Type: Full-time (part-time considered)
Experience: 1 year preferred
EMR: Juno

About the Role

We are a newly established, community‑focused family practice. This role is ideal for someone who leads with empathy, communicates clearly, and upholds strong professionalism while comfortably wearing multiple hats in a small, steady clinic. You will:

• Support physicians and nurse practitioners in delivering timely, patient‑centred care.
• Help set up and refine practical workflows (check‑in, results handling, stock and vaccine logs) and maintain safe, tidy exam rooms.
• Adapt to variable patient volumes at launch and step in across both front‑desk and clinical tasks as needed.

What You'll Do - Patient Care & Clinical Support

• Greet, room, and prepare patients with warmth and sensitivity; practice trauma‑informed, culturally safe care.
• Perform observations and basic measurements: vital signs, weight, height, BMI, waist circumference, and urinalysis (dipstick).
• Phlebotomy/venipuncture: collect specimens, label, and coordinate transport per lab protocols (asset if currently competent).
• Administer injections (e.g., vaccines, B12, medications) under medical directives and within scope, following cold chain, consent, and documentation standards (if competent).
• Conduct additional tasks as trained/authorized: ECGs, rapid tests, swabs, point‑of‑care tests, vision/hearing screens, dressing changes, suture removal.
• Prepare and turn over exam rooms; disinfect, stock supplies, and maintain equipment.
• Follow infection prevention and control (IPAC) procedures and safety protocols at all times.

Coordination & Communication

• Provide clear, compassionate communication to patients in person, by phone, and via secure messaging; support navigation, instructions, and follow‑up.
• Coordinate referrals, e‑faxing, requisitions, recalls, reminders, and specialist/diagnostic bookings.
• Manage results and messages in Juno EMR appropriately (assign, flag, and document per clinic policy).
• Support physicians with forms completion workflows and chart preparation.
• Use de‑escalation skills tactfully; maintain a calm, professional presence.

Administration & Operations

• Front desk coverage: check‑in/out, OHIP/third‑party billing details at intake, appointment scheduling, and payment processing for uninsured services.
• Scan, index, and maintain accurate electronic charts; uphold PHIPA privacy/confidentiality.
• Inventory management: order, receive, and rotate supplies; maintain vaccine logs and cold chain records.
• Participate in continuous quality improvement (CQI), safety huddles, and process optimization.

What You Bring

• 1+ year experience in a primary care, family practice, community clinic, or ambulatory care setting (preferred).
• Demonstrated empathy, listening, and clear written/verbal communication; excellent patient rapport.
• Strong professionalism, discretion, and reliability with a proactive, solutions‑oriented mindset.
• Solid organization and time management; able to prioritize in a fast‑paced environment with attention to detail.
• Comfortable with technology; Juno EMR experience is an asset (training provided). Proficiency with email, e‑fax, and Microsoft/Google tools.
• Clinical competencies (assets): phlebotomy/venipuncture; administering injections; ECG; POCT.
• Current CPR (Level C/BLS) and proof of immunization per Ontario guidance (or willingness to update).
• Diploma/certificate in Medical Office Administration/Assisting or relevant healthcare training preferred.
• International Medical Graduates (IMGs) with relevant clinical experience are welcome to apply.

Nice to Have

• Knowledge of Ontario primary care pathways and community resources.

What We Offer

• Supportive, team‑based environment with mentorship and learning opportunities.
• Hands‑on clinical exposure and skill development within scope.
• Competitive compensation aligned with experience; $18–$20 per hour; benefits discussed during interview.
• Opportunity to contribute to a growing, patient‑centred clinic serving the Shelburne community.

How to Apply

Please email your resume and a brief cover letter highlighting relevant clinical/administrative experience and your approach to empathy and communication in patient care.
Email:
Subject line: Medical/Clinical Assistant — Kitchener

We are an equal opportunity employer and value diversity. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$20.00 per hour

Application question(s):

• Do you have current experience and confidence in performing both phlebotomy and intramuscular injections?
• Do you have experience working as a Medical Office Assistant/Clinical Assistant in a family physician's clinic?
• Are you an International Medical Graduate (IMG)?

Work Location: In person