Assistant Front Office Manager

Company Description

Residence Inn by Marriott Montreal Downtown offers stylish accommodations and modern amenities, ideally situated in the heart of Montreal. Guests enjoy proximity to popular attractions such as the Golden Square Mile, Centre Bell, and Place des Arts. The hotel features contemporary rooms and suites equipped with luxury bedding, complimentary high-speed Wi-Fi, and fully equipped kitchens. Additional conveniences include a complimentary daily breakfast, grocery shopping service, a 24-hour fitness center, and versatile meeting space, catering to both business and leisure travelers seeking a comfortable, personalized experience.

Role Description

This is a full-time, on-site role located in Montreal, QC, for an Assistant Front Office Manager. The successful candidate will oversee front office functions, ensuring guest satisfaction and seamless daily operations. Responsibilities include managing the front office team, fostering a welcoming environment, and collaborating with other departments to maintain high service standards. The Assistant Front Office Manager will also handle administrative tasks and assist in resolving guest inquiries and concerns efficiently and courteously.

Qualifications

• Expertise in Office Administration and Front Office management
• Exceptional skills in Customer Satisfaction and Customer Service
• Strong Communication abilities, both verbal and written
• Leadership skills with the ability to manage and motivate a team
• Attention to detail, problem-solving abilities, and a guest-focused mindset
• Fluency in English and French mandatory
• Prior hospitality or hotel management experience is an advantage