Customer Service Representative

Job Description
Job Title: Customer Service Representative
Job Summary
The Customer Service Representative role is essential in providing top-tier support for all Salford products and assisting customers with their needs. This role requires passion for helping people, strong technical aptitude, and the ability to thrive in a fast-paced environment.

Responsibility

• Provide comprehensive support for all Salford products, including answering customer inquiries and troubleshooting issues.
• Recommend parts and equipment based on customer needs and technical specifications.
• Communicate professionally with customers via phone and email, ensuring all inquiries are addressed promptly.
• Offer estimates for spare parts and whole goods and assist customers with order placement.
• Accurately review and enter customer orders for spare parts and whole goods.
• Resolve customer concerns, complaints, and disputes in a courteous and efficient manner.
• Provide timely updates and information on the status of customer orders
• Maintain detailed documentation for all customer orders and interactions.
• Enter and manage the call queue when working at your desk.
• Collaborate with other departments to resolve customer-related issues.
• Be available to work a flexible schedule to accommodate peak times, seasonal demands, and statutory holidays.
• Accomplish other tasks and serve as backup when needed

Academic/Educational Requirements

• Diploma or degree in related field, or equivalent experience

Required Skills/Experience

• A minimum of three years of experience in a customer service role
• Knowledge of agricultural equipment and/or the commercial agriculture industry an asset.
• Strong computer skills, including Microsoft Excel
• Excellent oral and written communication skills.
• Excellent organizational, time management skills.
• Ability to work independently and as a team member in a fast-paced environment.
• Strong technical aptitude
• Experience with large ERP systems an asset
• Strong desire to help people

What Linamar Has To Offer

• Competitive Compensation
• Employee Benefits package includes but not limited to, Drug, Dental & Vision etc.
• Opportunities for career advancement.
• Sustainability Council
• Community based outreach supporting both local and global initiatives and charities.
• Discounts for local vendors and events, including auto supplier discounts.

About Us
At Salford Group, a Linamar Company, we are industry leaders in agricultural equipment innovation, committed to advancing farming practices through precision technology. With a focus on quality, sustainability, and customer success, we cultivate a collaborative work environment where employees can grow and make a global impact

Linamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act.  Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process.  Accommodations will be provided upon request.