Client Service Representative

About Us

Serving the Orleans community for over 45 years, our hospital is proud to provide gold standard care to our clients and patients. Our team of 7 dedicated veterinarians is supported by a skilled group of RVTs, VAs, and Receptionists, working together in a culture of collaboration and respect. With 6 exam rooms, digital x-ray, dental x-ray, and ultrasound, we are fully equipped to offer a wide range of services including routine and soft tissue surgery, dentistry, and advanced internal medicine through our on-staff specialist. In addition to our medical services, we also feature a Pet Spa and a beautiful boutique, making our hospital a welcoming and comprehensive resource for the community. We take pride in both the level of care we deliver and the strong, supportive culture that sets us apart.

Job Summary
We are seeking a dedicated Customer Service Representative to join our dynamic reception team. This role involves engaging with clients, managing accounts, and providing exceptional support to ensure customer satisfaction. The ideal candidate will possess strong communication skills, exceptional multitasking skills, and a love of animals. This position offers an opportunity to develop your career in a fast-paced environment with a focus on client relationships and operational excellence.

Duties

• Serve as the primary point of contact for customer inquiries via phone, email, and in person.
• Manage customer accounts, ensuring accurate data entry and timely updates.
• Utilize our Practice Management system, VetUp, to track interactions and follow-ups.
• Assist clients with scheduling appointments, food and prescription refills, and provide them with exceptional service.
• Support project management initiatives by coordinating tasks, deadlines, and deliverables related to customer success programs.
• Maintain comprehensive documentation of customer interactions and resolutions for future reference.

Experience

• Proven experience in customer service
• Familiarity with Office 365 tools
• Hands-on experience veterinary practice management systems would be an asset.
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly.
• Ability to work collaboratively across teams to achieve shared goals.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $20.00-$22.00 per hour

Expected hours: 30 – 40 per week

Work Location: In person