Bank Fraud Servicing Representative

Help us boldly shape retail in Canada 

As the Financial Services segment of one of Canada's most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. 

Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they've come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen. 

This is a bilingual role based in Ontario.  Candidates residing in ONTARIO are invited to apply 

Eagerly accepting applications from Bilingual (English & French) candidates  
Full-Time and Part-Time positions are available.

What you'll do 

Role we are currently sourcing for: 

(Remote) Bilingual  Bank Fraud Servicing Representatives: 

• Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner 
• Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames 

Who you are 

We are looking for individuals who are: 

• Customer focused, who go above and beyond to respond to the evolving needs of our customers 
• Solutions oriented and outcome focused, with a strong attention to detail 
• Team players with strong communications skills, who build relationships easily 
• Able to speak English and French Fluently  

While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be. 

We're always looking for great talent In addition to competitive pay, we offer: 

• Comprehensive benefits and retirement programs 

• Performance incentives, Continuing Education Programs

• Other perks to support your well-being 

• Career growth opportunities and product discounts  

Our starting wage for this position is $22.82 with an annual salary review process.  

Hours of our contact centre are: 

Monday to Friday 8am-8pm 

Saturday and Sunday 8am-6pm 

Shifts will be primarily evenings and weekends   

Weekend availability is required. 

Your scheduled shifts will vary according to business needs. Availability requirements range between days, evenings and weekends.  

*As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:  

• Reference Check  
• Credit Check 
• Criminal Background Check 
• Global Sanctions and PEP screening 

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging  

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations   

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.