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Cluster Sales Office...
Harri.com
- Aberdeen, Scotland, United Kingdom
- Aberdeen, Scotland, United Kingdom
Über
OUR BENEFITS You will have access to a benefits package we believe truly works for our people
Discounted hotel room rates for you and your friends & family
An additional day's leave for your birthday
30% F&B discount
Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
Flexible working arrangements
Free meals on duty saving you over £1000 per year
And much much more!
Job Information Full time
Based across The Aberdeen Altens Hotel and The Aberdeen Dyce Hotels, as required
A minimum of two year's relevant experience within the hospitality, events or tourism sector
Ideally currently in a hospitality role looking to progress into a commercial role
What You’ll Be Doing:
Check and respond to emails in the shared sales,events, and reservations inboxes across both hotels, as directed by the commercial team
Answer incoming calls professionally for both hotels, handling basic enquiries and directing calls to the appropriate team member
Prepare documentation and reports for the daily 10:30am meeting
Action all Conferma Connect tasks accurately and within required timescales
Input and manage group and allocation rooming lists
Perform arrivals checks, ensuring all booking details are accurate and complete
Support billing and invoicing processes as required
Prepare and send sales proposals, contracts, confirmations, and booking information as requested
Provide day-to-day administrative support to the Cluster Director of Sales
Assist the events team with meeting and event coordination, including function sheets and internal communications
Support the reservations function by processing bookings, updating systems, and handling smaller accommodation requests
Update and maintain CRM systems, sales databases, and booking records, ensuring accuracy and data integrity
Assist with social media updates and basic marketing activity
Research local competitors and potential sales leads, sharing insights with the sales team
Carry out cold calling, lead generation, sales blitzes, and proactive sales activity when required
Conduct post-event follow-up calls to gather feedback and support repeat business
Chase outstanding enquiries and follow up on provisional bookings as requested
Support with Christmas bookings and administration, including chasing deposits and final payments
Liaise with operational departments to ensure the smooth delivery of meetings, events, and group bookings
Travel between Hotels on designated days to provide on-site commercial support
Handle general office administration, including filing, record updates, and paperwork processing
Adapt priorities throughout the day to support a busy, fast‑paced commercial environment
Master the art of multi‑tasking, from answering calls and managing bookings to handling guest requests with professionalism and positivity
Go above and beyond to surprise and delight guests, delivering thoughtful touches and personal service that enhance the guest experience
Walk‑in appointments and site visit planning, preparation and hosting, as required
Support with client events such as open days, FAM Trips, exhibitions etc
What We Need from You:
Excellent communication skills (written and verbal), with the confidence to handle guest enquiries, liaise with colleagues, and share information clearly
Highly organised and detail‑focused, ensuring bookings, reservations, and requests are managed accurately and efficiently
Strong attention to detail and a high level of accuracy in all administrative tasks
A genuine team player with a flexible, supportive, and “ready to help” approach
Adaptable and comfortable working in a fast‑paced environment where no two days are the same and the role continues to evolve
Quick to learn and keen to get involved across a variety of tasks, with a broad, hands‑on approach to work
Positive, proactive, and motivated individual with a can‑do attitude and a creative mindset
Comfortable working with digital tools and open to using technology, automation, and AI to work smarter and more efficiently
Able to work with minimal supervision, using initiative and sound judgement
Strong work ethic with a professional and reliable approach
Discreet and trustworthy, with a clear understanding of confidentiality
Previous office/admin experience required (hotel experience advantageous)
Excellent organisational and time‑management skills, with the ability to prioritise effectively
Fluent English (spoken and written)
Confident and professional when handling telephone enquiries
A friendly, approachable “people person” who enjoys delivering great service
A hard‑working all‑rounder with willingness to learn and be developed
SKILLS:
Fluent English (spoken and written)
Strong Microsoft Office skills (Word, Excel, Outlook)
Excellent administrative and organisational skills
Strong communication skills (written and verbal)
Previous hospitality industry experience (hotel experience advantageous)
Confident using hotel systems (Guestline, Reservations and Advanced C&B experience desirable)
Digitally confident and tech‑savvy, including AI, social media and basic digital content
Positive, professional, and proactive attitude
Self‑motivated with the ability to use initiative
Excellent time‑management skills with the ability to prioritise workload
High attention to detail and accuracy
Ability to work independently and collaboratively as part of a team
Reliable, adaptable, and flexible in a fast‑paced environment
You must have the right to work in the UK to be eligible for this role as sponsorship is not available. We are an equal opportunities employer and we do not discriminate based on nationality or national origins.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
Compensation: To be discussed
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Sprachkenntnisse
- English
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