IT Support TechnicianAVASO Technology Solutions • Derry, Northern Ireland, United Kingdom
IT Support Technician
AVASO Technology Solutions
- Derry, Northern Ireland, United Kingdom
- Derry, Northern Ireland, United Kingdom
Über
* Provide first/second level contact and problem resolution for customer issues.
* Work with Third Party Vendors to remediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
* Should have basic knowledge of Mac operating system, to support Apple pc users.
* Install, upgrade, support and troubleshoot for printers, computer hardware.
* Performs general preventative maintenance tasks on computers, laptops, printers.
* Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
* Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
* Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
* This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
* Performs other duties as assigned.
*Candidate Required Minimum Qualifications and Skills *
* Bachelor’s degree or equivalent in Computer Science or related field.
* CompTIA A+, Microsoft Certified Professional (MCP) or better.
* Minimum of 18 months years of IT experience.
* Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
* Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
* Proven analytical, troubleshooting, and problem-solving skills.
* Proven ability to multi-task, effectively determine priorities and meet SLA’s.
* Excellent communication relationship-building and internal customer service skills.
* Adaptable and flexible in a fast-changing industry and work environment.
* Willing to work off-hours and weekends when required for projects or emergency support.
* In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.
Job Types: Part-time, Temporary, Freelance
Contract length: 12 months
Pay: £30.00-£35.00 per hour
Work Location: In person
Sprachkenntnisse
- English
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