IT Technician

We are seeking a skilled and motivated IT Technician (Level II) with at least 2-3 years of hands-on experience supporting enterprise IT environments. The ideal candidate will have strong experience with Microsoft 365, Azure, endpoint management tools (NinjaOne), and endpoint security solutions (SentinelOne). This role involves day-to-day IT support, system administration, security monitoring, and collaboration with internal teams to maintain reliable and secure IT operations.

Key Responsibilities

• Provide Level II technical support for end users across desktops, laptops, mobile devices, and peripherals
• Administer and support Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID/Azure AD)
• Manage user accounts, licenses, security groups, and access policies in Azure / Entra ID
• Monitor, manage, and remediate endpoints using NinjaOne RMM
• Deploy, monitor, and respond to endpoint security alerts using SentinelOne
• Assist with device provisioning, patching, and software deployments
• Troubleshoot network connectivity, VPN, printers, and basic firewall issues
• Support backup, recovery, and data protection processes
• Follow IT policies, SOPs, and security best practices
• Document incidents, resolutions, and system changes in ticketing systems
• Escalate complex issues to senior engineers or IT management as needed
• Assist with audits, compliance efforts, and asset management (if applicable)

Required Qualifications

• 2-3 years of IT support or systems administration experience
• Strong hands-on experience with Microsoft 365 administration
• Working knowledge of Microsoft Azure / Entra ID
• Experience using NinjaOne or similar RMM tools
• Experience with SentinelOne or comparable endpoint security platforms
• Proficiency with Windows 10/11 and basic server concepts
• Understanding of Active Directory, DNS, DHCP, and networking fundamentals
• Excellent troubleshooting and problem-solving skills
• Strong written and verbal communication skills

Preferred Qualifications

• Experience in government contracting or regulated environments
• Basic PowerShell scripting experience
• Experience with Intune / endpoint management
• IT certifications (preferred but not required):
• Microsoft (MD-100/101, MS-900, AZ-900)
• CompTIA A+, Network+, or Security+

Soft Skills & Competencies

• Strong attention to detail
• Ability to manage multiple tasks and priorities
• Customer-focused mindset
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Paid time off

Work Location: Hybrid remote in Beltsville, MD 20705