Field Services Engineer

Now Hiring
Field Service Technician – Industrial Automation & Packaging Equipment | PLC Troubleshooting -

**Min Travel 80% of the time**

**(We are not sponsoring at this time)**

Job Summary

The Service Technician performs the assembly, installation, and commission of equipment. Troubleshoots and repairs mechanical problems and/or the built-in hardware & software control programming. Performing customer service for the North & South American market and occasional support for other subsidiaries worldwide.

Essential Functions

• Machine Installation & Maintenance:
  Install and start up new and used machines, conduct onsite repairs, perform preventive maintenance, and inspect or upgrade used equipment.
• Testing & Troubleshooting:
  Test repairs to meet technical specifications, modify PLC programs, and debug systems as needed.
• Customer Support:
  Train operators and technicians, provide technical advice on maintenance, upgrades, and spare parts, and perform trials with products and packaging formats.
• Collaboration:
  Communicate design updates, provide root cause analysis feedback to internal teams, and support electrical engineering tasks like drawing updates.
• Reporting:
  Maintain detailed daily reports and ensure clear documentation of activities.
• Additional Responsibilities:
  Perform other tasks as assigned.

Required Knowledge, Skills, and Abilities

• Technical Expertise:
  Proficient in automation principles, electrical circuitry, PLCs (Allen Bradley, Siemens), PCs (e.g., Isagraf), and reading pneumatic and hydraulic drawings. Capable of modifying control logic and performing field programming as required.
• Communication & Interpersonal Skills:
  Excellent verbal and written communication, customer service, and interpersonal abilities. Knowledge of Spanish or French is an advantage.
• Work Flexibility & Travel:
  Must be able to drive and travel extensively (80%+), work weekends and overtime, and adapt to stressful situations or changing priorities.
• Teamwork & Independence:
  Works well independently and in a team, managing multiple projects with minimal supervision.
• Health & Safety & Administrative Skills:
  Strong awareness of health and safety, mechanical aptitude, and fluency with Windows Office products.

Education and Experience

• Minimum of an associate degree in Electronic Technology. Practical experience may be substituted for years of education.
• 5 years' experience troubleshooting packaging machines, preferably filling and capping machines.

Physical Demands

Work is performed largely at customer sites. When not at customer sites, some hours will be spent at various remote locations. Hours of work are generally during regular business. There will be some variation in work hours due to employee shift schedules, special projects, deadlines,

customer needs and various other business concerns. Out of town and overnight travel, both local and international, is required for business and education, by air and/or auto. Must be able to lift and carry up to 50 pounds, as well as the ability to bend, kneel, walk, or sit for extended periods of time. The ability to reach above head and below knees is also required.

This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested. All requirements and duties are subject to change over time.

**(We are not sponsoring at this time)**