Front Desk Agent

Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at a vibrant resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating memorable experiences for our guests, showcasing your hospitality skills in a dynamic environment.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
• Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Maintain accurate records of room availability and reservations.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Handle