Receptionist/Customer Service Representative

Part Time | Thursday-Saturday 9:00AM-6:00PM

Job Summary
Our receptionist will act as a liaison between our brand and the customer, providing product/services information, booking appointments, and greeting customers as a front desk receptionist at our store, Studio B Oak Brook. The position will also include managing daily customer comments and concerns through our Customer Service channel.

Part-Time | Thursday-Saturday

Responsibilities

• Greet guests, ascertain their needs, and direct accordingly.
• Employ excellent phone etiquette and customer service skills in receiving incoming calls and web inquiries.
• Maintain and respond to customer service inquiries through BG platform.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
• Perform a variety of secretarial duties in support of the administrative activities, operations, and staff.
• Follow communication procedures, guidelines and policies.
• Maintain inventory levels and assist with receiving and cycle counting.
• Maintain, clean, and organize the reception areas, equipment and retail floor as needed.
• Receive and schedule fittings.
• Check-in fittings and notify fitters of their status.
• Willing to take on extra tasks per customer or company volume demand.

Qualifications

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree
• Knowledge on golf equipment and basic golfing knowledge a huge plus

Job Type: Full-time

Pay: $ $24.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person