Care Coordinator

Care Coordinator

Department: Operations

Reports To: Executive Director

Schedule: Full-Time, On-Site

Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Be the Connection That Makes Care Exceptional

At Total Care Connections, we believe care coordination is more than paperwork and scheduling. It is about people. As a Care Coordinator, you will be a vital link between clients, families, caregivers, and our internal team, ensuring care is delivered with excellence, compassion, and compliance.

This role is ideal for someone who is organized, relational, detail-oriented, and motivated by meaningful work that truly impacts lives.

What You Will Do

Support Clients and Families

• Conduct in-home client assessments and reassessments
• Build strong, trusting relationships with clients and families
• Identify barriers to care and communicate solutions to the care team
• Ensure care plans are created or updated within 24 hours of assessments
• Perform supervisory visits in alignment with regulatory and company standards

Create and Manage Care Plans

• Develop individualized, comprehensive care plans based on client needs
• Coordinate private and community-based resources to support care
• Collaborate with external providers, insurers, and professional partners
• Keep care plans current as client needs evolve

Ensure Quality and Compliance

• Participate in Quality Assurance and Performance Improvement initiatives
• Maintain accurate, audit-ready documentation
• Support compliance with licensure requirements, Medicaid regulations, and company policies
• Participate in quarterly QAPI and compliance meetings

Support and Develop Caregivers

• Conduct new caregiver orientations and ongoing training
• Perform supervisory visits and competency evaluations
• Support caregivers by addressing concerns and identifying training needs
• Partner with leadership to create a positive and supportive caregiver experience

Be a Collaborative Team Player

• Assist with answering phones and administrative tasks as needed
• Participate in team meetings and help prepare agendas
• Support scheduling, recruiting efforts, eligibility verification, and authorizations
• Serve as a professional and positive representative of Total Care Connections

What You Bring

Skills and Strengths

• Excellent customer service and communication skills
• Strong computer proficiency and comfort learning new systems
• Exceptional organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and decision-making skills
• Team-focused mindset with flexibility and professionalism

Experience and Requirements

• At least one year of experience in care coordination, care supervision, or care management
• Must be a Notary Public or able to obtain Notary certification if required by branch location
• Reliable transportation and clean driving record

Physical and Work Requirements

• Ability to work full-time on-site during regular business hours
• Ability to sit for extended periods while working at a computer
• Ability to travel to client homes and community locations as needed

Why Work at Total Care Connections

We take care of our people so they can take great care of others.

Our Comprehensive Benefits Package Includes

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan with company match

Financial and Income Protection

• Short-term disability insurance
• Long-term disability insurance
• Company-paid life insurance
• Voluntary life insurance options
• Accident insurance
• Critical illness insurance

Family and Life Support

• Paid pregnancy disability leave up to six weeks
• Up to two weeks of paid parental leave
• Supportive return-to-work culture for growing families

Unique Total Care Connections Benefits

• Total Care Relief Fund to support team members during times of unexpected hardship
• Leadership that genuinely cares about your success and well-being
• Opportunities for professional growth and advancement

At Total Care Connections, you are not just taking a job. You are joining a mission, a team, and a company committed to serving others extraordinarily.

Ready to Join a Team That Truly Cares?

If you are passionate about quality care, compliance, and supporting both clients and caregivers, we would love to meet you.

Apply today and help us continue delivering extraordinary care.