Patient Coordinator

Community Clinic is a patient-directed Community Health Center which provides affordable primary health care and supportive services to our neighbors in Northwest Arkansas. Community Health Centers, also known as Federally Qualified Health Centers, is a Federal designation whereby community health needs are identified and are responded to appropriately.  We provide health care using a Patient-Centered Medical Home (PCMH) approach: the needs of the patient come first. Community Clinic recognizes that every employee plays a vital role.  We care.   You belong.

Job Summary

We are seeking a front desk Patient Coordinator for Sager Creek Pediatrics located in Siloam Springs, AR. Must be bilingual (Spanish/English). Must have strong computer skills, excellent communication, organizational ability, and be comfortable in a fast-paced environment. Some experience working in a healthcare setting strongly preferred. The schedule for this position will be Monday–Thursday, 7:30 AM to 5:00 PM, with occasional afternoons extended until 6:00 PM, Friday 7:30 AM- 12:30 PM. Saturday rotations 8:00 AM- 12:00 PM.

Responsibilities 

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic. 
• Responds to and directs incoming patient calls in a timely and courteous manner, maintaining professionalism and providing exceptional customer service.
• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Ensures patient payments are collected, posted correctly to accounts, and collections are balanced daily. 
• Schedules patient appointments 
• Maintains a clean and orderly work environment 
• Assists as requested by provider in procedures and examinations within guidelines of certification and/or training.
• Translates written and verbal communication between patient and providers, nurses or ancillary staff, as requested by either the patient or staff and as skills allow. 

Qualifications

• High school diploma or equivalent required. 
• Bilingual Spanish/English is required. 
• Customer service experience is required.
• Ability to use Microsoft Office software
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds. 

Why Join Community Clinic? 

• Be a part of a mission driven organization providing comprehensive health care to everyone in your community, regardless of their financial or medical situation
• Automatic 5% contribution to employee retirement plan, no match required
• Competitive pay, PTO, and 10 annual paid holidays 
• 2 annual bonus opportunities worth up to $1000 each