Field Service Engineer

Field Service Technician – Large Format Printers

About the Role:

Join HP's Global Customer Support Organization as a Field Service Technician specializing in Large Format Printers. In this role, you'll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You'll work from your home base in New Jersey, traveling to customer sites to ensure their printing solutions run flawlessly.

This is more than a technical role—it's about building trust, solving problems, and keeping businesses moving.

What You'll Do

• Install & Configure: Set up large-format printers, including hardware, software, and network components.
• Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
• Customer Training: Educate customers on proper usage, color management, and best practices.
• Project Execution: Follow installation and escalation plans to meet deadlines and quality standards.
• Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations.
• Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

What You Bring

• Technical Expertise:

• Strong mechanical, electrical, and electronic troubleshooting skills

• Knowledge of inkjet printing technology and color management
• Solid computer/networking skills

• Experience:

• 6–8 years in field service, technical support, or printer repair (HP experience preferred)

• Soft Skills:

• Excellent communication and problem-solving abilities

• Ability to work independently and under pressure

• Other Requirements:

• Valid driver's license and reliable transportation

• Ability to lift, bend, and stoop throughout the day

Specialized Skills:

• Pneumatic systems knowledge
• Color calibration and management expertise
• Ability to integrate hardware/software solutions

Location:

Candidate must reside in New Jersey.
This is a field-based role with travel to customer sites.

Salary:

The pay range for this position is $28.85 to $36.05 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:
HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending