Client Success Manager

Company Overview
Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world's most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow's challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.

Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.

Position Summary
Arcesium seeks an experienced Client Success Manager to join our Client Success Service Solutions team (CS3) in our Client and Partner Development department. Unlike traditional relationship-only CSM roles, this position is highly technical: the ideal candidate will be comfortable writing SQL, working with data products and big data platforms, and applying Data Governance best practices while managing client relationships. The Client Success Service Solutions (CS3) team is dedicated to building lasting partnerships that create value, foster trust, and ensure our clients maximize the full potential of our products and services to achieve the outcomes they desire. By executing against this mission, we intend to exceed our clients' expectations and develop a community of advocates.

Responsibilities

• Serve as a dedicated point of contact and strategic partner to clients focusing on understanding their business objectives and aligning Arcesium's solutions to meet those goals
• Provide thought leadership to clients by sharing industry insights, regulatory updates, and best practices to empower them to stay ahead in a competitive landscape
• Develop and maintain deep functional and technical knowledge of our operational and data platform to engage clients on shared outcomes to achieve success
• Get clients acquainted with their products and a new operating model to build product adoption post implementation
• Build and maintain relationships with mid to senior client stakeholders, such as Controllers, Chief data officers, and Senior management of operations, through regular check-ins and ongoing communications
• Critically review, identify, and communicate areas of improvement in our technical and operational processes focusing on opportunities which will drive long term client success while maintaining adequate controls
• Primary point of contract for client issues, accountable for issue resolution in a timely manner, while applying product knowledge to address technical concerns ensuring acceptable resolution and resulting in de-escalation
• Act as the voice of the client within Arcesium, collaborating with internal teams – including Product, Solution Architects, and