Referral Coordinator

Job Description
Job Title: Referral Coordinator

Location: Springfield, Missouri

Department: Centralized Scheduling

Employment Type: Full-time

Job Summary
As a Centralized Scheduling Representative, you will be the first point of contact for our clients, providing exceptional service and support as you assist them with their scheduling needs. Join our compassionate and collaborative team, where your skills in customer service will make a real difference. The ideal candidate will thrive in a fast-paced environment, demonstrating a positive and professional demeanor while expertly managing multiple tasks.

This role involves answering incoming calls, assessing customer needs, and ensuring effective scheduling for outpatient and psychiatric services. Your ability to communicate effectively and provide support will be key as you contribute to a vital service that helps those in need.

This position offers…

• Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement - Company paid for work functions requiring travel
• Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities

• Answer incoming calls and provide assistance or direct them to the appropriate staff member.
• Schedule first-time appointments for outpatient and psychiatric services, managing the appointment system to ensure efficient and accurate scheduling.
• Assess customer needs, including crisis situations, handling calls accordingly.
• Perform clerical tasks such as sending appointment letters/reminders, filing, generating reports, and maintaining activity logs.
• Verify client insurance eligibility and referral sources using various websites and software systems.
• Adhere to HIPAA guidelines to ensure customer privacy and confidentiality at all times.
• Take on additional duties as assigned by the supervisor.

Education, Experience, And/or Credential Qualifications

• High school diploma or GED required.
• Previous customer service experience is preferred.

Additional Qualifications

• Excellent oral, written, and interpersonal communication skills required.
• Strong customer service orientation skills and ability to multi-task while being a team player.
• Excellent typing skills and ability to work with a computer.
• Flexibility and openness to floating to different locations.
• Reliable transportation to get to the area assigned.

Physical Requirements

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects.
• Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Keywords: scheduling, customer service, call center, referral coordinator, outpatient services, psychiatric services, HIPAA compliance, clerical tasks, communication, healthcare

Position Perks & Benefits
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.