Patient Care Coordinator

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across many counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title – Patient Care Coordinator (Must be fluent in Spanish)

Department - Operations

Reports to – Center Manager

Benefits -

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

About Position: Cross trained to perform the following functions for the patient-check-in, registration, billing, referral, medical records and appointment scheduling. Provides excellent customer service.

• Work Location: 301 Lloyd street, Carrboro, NC 27510
• Schedule: Monday: 8:00am – 8:00pm, Tuesday-Wednesday: 8:00am – 5:00pm, Thursday: 8:00am-8:00pm, Friday: 8:00am - 5:00pm, Saturday: 8:00am - 1:00pm (Rotating)
• Required Travel: N/A (Subject to change)

Duties/ Responsibilities -

• Check in patients – Includes gathering, completing and documentation of accurate data such as PCP, address and insurance verification into Electronic Medical Records.
• Assures completion of the registration process.
• Check-out patients and completes necessary close documentation.
• Answers center phone calls in a timely, professional and efficient manner.
• Demonstrates understanding of HIPAA and release of medical information.
• Schedules patient appointments.
• Collects office visits payments.
• Attends Center staff meetings and other corporate trainings/meetings as necessary.
• Performances all others duties as assigned or needed.
• Administrative Duties – All other duties as assigned.
• Understands all codes and drills.

Qualifications -

Education/Experience: High school diploma;Preferred experience, one to two years of customer service in health care setting.

Required: Excellent Communication skills.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.

Pay Range: $16.43/Hourly - $22.08/Hourly

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,