Service Projects Technician

Primary Function-

To develop and support service processes, repair procedures, and communication methods to better serve Pacific Rim Mechanical customers.

Typical Duties-

• Maintain a high level of understanding of equipment capabilities and operations.
• Able to troubleshoot and correctly diagnose electrical, control and mechanical failures and problems.
• Understand and stay current on industry trends and changes.
• Full E.P.A. certification required.
• Demonstrate an ability to coordinate the overall resolution or multiple customer problems.
• Maintain personal discipline and composure in the performance of multiple customer services.
• Keep supervisor fully informed of work situations, which will impede your fulfillment of customer commitments.
• Electrical circuit analysis capability.
• Electrical and mechanical component analysis capability.
• Refrigerant analysis capability.
• Fluid dynamics familiarity.
• Air dynamics familiarity.
• Ability to accurately report problem situations.
• Understand critical value of clients to Pacific Rim Mechanical and associates.
• Maintain same day/return call service group policy.
• Accept responsibility for correction of customer problems brought to your attention.
• Maintain positive communications with all Pacific Rim Mechanical customers and potential customers t facilitate growth and opportunity.
• Ability to stay organized for scheduling requirements.
• Focus on assignment completion to ensure customer satisfaction and timely invoicing.
• Ability to assist dispatcher with prioritizing.
• Maintain professional quality information files for reference with supervisor on payroll, billing, projects, etc.
• Communicate all project opportunities to service manager and projects sales representative.
• Communicate and reschedule all incomplete work with PRM dispatcher.
• Communicate situational information t appropriate customer contact.
• Prepare accurate data entry information.
• Communicate with customers, peers and associates in a courteous and professional manner.
• Maintain quality relationships with peers and associates.
• Ability to assists others in proper job development, preparation, layout installation, start-up and systems testing.
• Understand that sales play a key role in the future of the company

Skills, Knowledge, Qualifications, & Experience-

• Must have at least (4) years of relevant HVAC field experience.
• Must have a valid driver's license.
• Must have and provide a clean DMV report covering the past (3) years.
• Must understand and comply with all safety and OSHA requirements.
• Authorized to work in the United States.
• Must be capable of effectively speaking and writing in the English language.
• Universal EPA Certification.
• Capable of working alone or on a team.
• Communicate effectively with customers regarding technical issues.
• HVAC Trade school or college courses a plus.
• Must understand the fundamentals of refrigeration systems, chillers, pumps, air handling systems, duct work and VAV systems, boilers, etc.
• Must have an understanding of electrical troubleshooting for both low voltage controls and high voltage power.

Salary Range-

$19 - $55 per hour based on experience (FSLA Non-Exempt)

Benefits-

Full Benefits

Matching 401(k)

Paid Time Off

Paid Holidays

Equal Opportunity Employer

About Pacific Rim Mechanical-

Pacific Rim Mechanical is the premier mechanical contractor in Southern California.

And we got there by strict adherence to one simple philosophy...

Always do the right thing.

Since our company inception in 1987, our core values haven't changed. We still place the highest priority on honesty, integrity and respect for our customers and employees.