business development flight manager

Summary

This position will interface with prospective customers, influencing their decision to train at our flight school and participate in any applicable Pathway.

This position is responsible for communicating the features and philosophy of the campus, the details and advantages of any applicable pathway and to meet the monthly enrollment objectives. This will be accomplished through a combination of inbound/outbound phone new customer outreach, presentations on campus and off-campus as needed, and event tabling.

This role will support the overall enrollment management effort by collecting and organizing necessary documents for customers to fly and to contact individuals who may need extra assistance. Additionally, they will help to ensure the accuracy of our student activity database and compile the reports required to track pathway growth.

This position will support social marketing channels, including when application community apps. They may partner closely with our internal teams to design, launch and manage Email and Organic Social campaigns which deliver quality leads for admissions and various educational programs.

Our ideal candidate is an enthusiastic presenter, self-starter, numbers-oriented, analytical thinker who can creatively leverage data to drive results and achieve goals and objectives. They will also be technical and will help refine and enhance current processes. This role is a critical hire for the business with the ability to work cross functionally with many areas of the business, ultimately helping drive the generation of pilots to graduate from our campus.

Essential Functions

• Develop an understanding of FAA Part 141 and/or Part 61 flight training offered by the campus

• Understand the value of and champion any Pathway program

• Attend special events such as career days/fairs, college nights, and training events

• Lead management:

o Initiate contact with prospective students and set appointments with the student and parents (if needed)

o Interview prospective students and assist them in completing their enrollment paperwork

o Ensuring all leads (Walk-Ins, SEO – short term, and events) are being entered into our CRM properly

o Being able to help troubleshoot lead issues

o Facilitate document collection as needed

• Social Media management

o Submit content for the flight school

o Responding to inquiries/comments

o Asset creation (photos, marketing copy recommendations)

• Email list management (additions, adjustments, etc.)

• Collaborate with Marketing, Analytics, and our Agency to analyze performance trends/patterns which drive acquisition, retention, and alumni engagement

• In partnership with Marketing, enhance our current nurture campaigns, which also leverage analog channels such as Events

• Partner with Marketing to identify any content (e.g. assets, news, trends, etc.) that can be used to educate existing customers and drive new ones

• Contribute to an Organic Social Media Marketing center of excellence, sharing and growing best practices

• Monitor and lead response management efforts for the flight school

• Actively engage in dialogue with existing/prospective students and alumni in established and emerging social media platforms (blogs, social networks, forums)

Operations and Other - New Customer and Business Development

• Drive localized offline Marketing support that supports the awareness at our campuses.

• Partner closely with IT to ensure data accuracy for all channels and contribute to the enhancement of future state reporting.

• Produce ad-hoc analysis for senior leaders.

• Manage customer count and active engagement with current customers for retention purposes.

Knowledge / Skills

• Driven, with a high sense of urgency to meet established goals

• Proven ability to utilize technical and analytical aptitude in a working environment

• Effective communicator and collaborator

• Proficient in Excel, with demonstrated ability to organize and consolidate multiple data sources for analysis if needed

• Ability to self-manage, juggle multiple priorities, and pay strong attention to details

Education and Work Experience

• High School Diploma or GED required

• Associates degree required; bachelor's degree preferred

• 2 years of customer service experience required

• Experience working in a marketing, partnership development and/or case management

• Driven, with a high sense of urgency to meet established goals

• Proven ability to utilize technical and analytical aptitude in a working environment

• Effective communicator and collaborator

• Proficient in Excel, with demonstrated ability to organize and consolidate multiple data sources for analysis if needed

• Ability to self-manage, juggle multiple priorities, and pay strong attention to details

• Proactive mindset and the ability to meet multiple objectives in a fast moving, entrepreneurial environment

• Strong written and verbal communication skills

Travel

• Less than 10% travel, which if needed may involve overnight stays

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

No or very limited physical efforts required. No or very limited exposure to physical risk. Work is normally performed in a typical interior/office work environment. While performing the duties of this job, the employee is regularly required to sit; use hands to finger; and talk or hear.

AAP/EEO Statement

Spartan College provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

In keeping with the above conviction, Spartan College is committed to assuring that:

All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by law;

Employment decisions are based on the principles of equal opportunity and affirmative action; and all personnel actions such as compensation, benefits, transfers, training, and participation in social and recreational programs are administered without regard to race, creed, color, sex, age, national origin, disability, veteran status, or any other characteristic protected by law.

Benefits

401(k) and Employer Match
Medical Insurance
HSA/FSA
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Employee Assistance Program
Tuition Reimbursement/Employee Scholarship