Customer Service Representative

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Customer Service Representative bilingual preferred. – Westwood Contact Center
Se desea la habilidad de comunicarse excelentemente en escrito y verbal en Inglés y Español.

ENERGY BRINGS US TOGETHER

At Eversource, you'll be working for New England's largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire. Our team of almost 10,000 dedicated employees is passionate about providing superior customer service; and we are committed to our communities, the environment, and each other.  You'll have a variety of opportunities to further your career, whether it's in customer service, the skill trades area, a corporate function or technical groups.  Join us on this amazing journey to create a brighter future.

As an energy advisor you will resolve inbound telephone and/or electronic inquiries in a timely manner.  This position will give you exposure to the evolving energy industry working independently and in a team setting.  We offer a fast-paced environment, generous pay, healthcare, education reimbursement, retirement savings plan, and opportunities for career advancement. 

Applicants interested in working in a 24/7-hour Call Center environment should apply. Customer Service Representatives are accountable for handling all customer service inquiries, via telephone, mail, Internet, video conferencing or in person, for existing products and services.  The primary focus of this position is to insure timely resolution of customer inquiries. 

The Customer Service Representative is responsible for preparing and maintaining any necessary records associated with the customer contact.  The Customer Service Representative must have strong analytical, reasoning and negotiating skills, and must be courteous, tactful and exercise patience in dealing with customers, the general public and interfacing departments under difficult circumstances. 

The Customer Service Representative must demonstrate the ability to recognize potential problems and take corrective action, respond, prioritize, document and follow customer requests through to completion.
Qualified applicants must submit a resume with their application.

Incumbents must successfully complete company training for this position. 

ILLUSTRATIVE DUTIES  

Receives initial calls i.e., application/discontinuance, trouble, billing, service, sales tax and credit and collections. 

Receives and processes service outage inquiries and emergency calls from customers, police and fire departments, public officials, and processes information from other company departments relative to outage situations. 

Handles overdue, protected and final accounts, arranges for