Server

Dinner Server

Location: Hilton Garden Inn Folsom, CA
Department: Food & Beverage
Reports To: Food & Beverage Manager / General Manager

Position Summary

The Dinner Host/Server/Bartender is responsible for delivering a warm, welcoming, and memorable dining experience for all guests during dinner service. This role supports Hilton brand standards by providing attentive service, quality food and beverage knowledge, and a hospitable environment while maintaining cleanliness, safety, and operational efficiency.

Key ResponsibilitiesGuest Service & Hospitality

• Greet guests promptly and professionally, ensuring a friendly first and last impression
• Seat guests efficiently while managing table rotation and wait times
• Provide knowledgeable recommendations on menu items, beverages, and daily specials
• Anticipate guest needs and respond promptly to requests and concerns
• Resolve guest issues courteously and escalate when necessary to management

Serving & Dining Operations

• Take accurate food and beverage orders using the POS system
• Deliver food and beverages promptly, ensuring accuracy and presentation standards
• Perform table maintenance, including pre-bussing, refilling beverages, and resetting tables
• Process guest checks accurately, including cash and credit card transactions
• Follow Hilton service sequence and upselling standards to maximize guest satisfaction and revenue

Bartending Duties

• Prepare and serve alcoholic and non-alcoholic beverages according to Hilton Garden Inn recipes and standards
• Verify guest identification and ensure responsible alcohol service in compliance with state and local laws
• Maintain bar cleanliness, organization, and proper stock levels
• Monitor guest alcohol consumption and practice safe service at all times
• Accurately ring in bar sales and complete end-of-shift bar procedures

Food Safety & Cleanliness

• Follow all food safety, sanitation, and hygiene standards (ServSafe, local health regulations)
• Maintain cleanliness of dining room, bar area, service stations, and storage areas
• Properly handle, store, and label food and beverage items
• Adhere to hotel safety policies, including slip, trip, and fall prevention

Teamwork & Communication

• Work collaboratively with kitchen staff, Front Desk, and management to ensure smooth operations
• Communicate clearly regarding guest needs, large parties, and special requests
• Assist with opening, closing, and side duties as assigned
• Support training of new team members when requested

Cash Handling & Compliance

• Follow all cash handling and credit card processing procedures
• Complete shift reports and tip declarations accurately
• Comply with Hilton brand standards, hotel policies, and company SOPs

Qualifications

• Previous restaurant, hotel, or hospitality experience preferred
• Bartending experience and alcohol service certification preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Must be able to stand for extended periods and lift up to 25 lbs
• Flexible availability, including evenings, weekends, and holidays

Core Competencies

• Guest-focused mindset
• Attention to detail
• Professional appearance and demeanor
• Time management and organizational skills
• Team-oriented attitude

Pay: $17.00 per hour

Benefits:

• Employee discount
• Health insurance

Work Location: In person