Senior ServiceNow Administrator

Location: Fargo, ND or All locations in the United States

Work Arrangement: Remote, In-office or Hybrid

A Day in the Life  

The Senior ServiceNow Administrator is responsible for the administration, configuration, and maintenance of Eide Bailly's ServiceNow platform. This person will work closely with the IT Operations team and stakeholders to ensure that Eide Bailly's ServiceNow platform is functioning effectively, efficiently, and meeting our business needs.

A typical day as a Senior ServiceNow Administrator might include the following: 

• Administer and configure ServiceNow applications, modules, and workflows to meet business requirements
• Monitor and maintain ServiceNow performance, availability, and security
• Troubleshoot and resolve technical issues related to ServiceNow
• Develop and maintain ServiceNow reports, dashboards, and metrics
• Manage ServiceNow upgrades and patches
• Collaborate with stakeholders to identify and implement ServiceNow enhancements and improvements
• Provide technical support and guidance to end-users
• Document ServiceNow processes, procedures, and configurations. 

Who You Are  

• You have a Bachelor's Degree in Information Technology, Computer Science, Manager or a related field preferred. An equivalent combination of education and experience may be considered.
• You have 5 years of experience as a ServiceNow Administrator; ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist certifications preferred
• You have strong technical skills in ServiceNow administration, configuration, and customization
• You have expertise in ITSM and ITOM modules; experience with CMDB and Asset Management
• You have experience with ServiceNow upgrades, patches, and releases
• You have knowledge of ITIL processes and Service Management best practices
• You have excellent communication and collaboration skills
• You have strong analytical and problem-solving skills
• You can work independently and as part of a team

Must be authorized to work in the United States now or in the future without visa sponsorship.  

Making an Impact Together  

People join Eide Bailly for the opportunities and stay because of the culture. At Eide Bailly, we've built a collaborative workplace based on integrity, authenticity, and support for one another. You'll find opportunities for education and career growth, a team dedicated to your success, and benefits that put your family's needs first. Hear what our employees have to say about working at Eide Bailly.   

Compensation

$80,000-$115,000

Our compensation philosophy emphasizes competitive and equitable pay. Eide Bailly complies with all local/state regulations regarding displaying ranges. Final compensation decisions are dependent upon factors such as geography, experience, education, skills, and internal equity. 

Benefits  

Beyond base compensation, Eide Bailly provides benefits such as: generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending