Customer Support Specialist

XYBIX SYSTEMS, a leading innovative ergonomic furniture manufacturer located in Littleton, CO is searching for a CUSTOMER SUPPORT SPECIALIST to join their existing team We manufacture customized sit-stand furniture for 911 dispatch centers, medical centers, public utilities, security applications, call centers, work-from-home professionals, gamers, and more All of our products have fitness, health, and comfort designed into them for people in these fields.

If you enjoy working on a high performing team, then you could be a great 'fit' with our company

Job summary

The position to be filled will be responsible for all requests that come to Customer Service from our customers. Is responsible for product support and trouble shooting. Ability to communicate effectively with ALL departments.

Experience in a high-paced Customer Service/Tech Support environment is required.

Self-motivated and the ability to work with minimum supervision. Likes to 'fix' things and is willing to think outside the box for solutions.?

Responsibilities

• Demonstrates ability to deliver timely customer support, including responding to emails within 4 business hours and phone calls within 6 business hours.
• Strong organizational skills with a commitment to continuous improvement in time management, maintain accuracy, and zero overdue tasks.
• Ability to troubleshoot and resolve customer issues effectively, minimizing the need for replacement parts whenever possible.
• Proficiency in creating and processing sales orders on the same day they are received.
• Working knowledge of AutoCAD drawings and Salesforces preferred.
• Proficiency in Microsoft Office (Excel, Word, & Outlook) is required.
• Professional team player with a willingness to learn and become fluent in our company's products.
• Exceptional communication, problem-solving, and interpersonal skills with the ability to remain composed and professional under pressure.

Summary of essential job functions

• Handle all customer service and warranty inquiries via phone and/or email, accurately document the claims in Salesforce and Epicor. Assess cases to determine whether shipment of parts or on-site technician support is required.
• Provide real-time product support and technical troubleshooting for customers and third-party installers.
• Draft precise, detailed, and easy to follow work orders to ensure clarity and efficiency in execution.
• Prepare quotes and sales orders in line with customer needs, exercise sound judgement to escalate, or involve additional departments when appropriate.
• Track return parts and maintain proactive communication with customers to ensure timely return and resolution.
• Guide customers in identifying the required parts, outlining accurate next steps and setting clear expectations for timelines through completion.
• Review and interpret AutoCAD drawings to verify site conditions and align customer requirements with technical specifications.

Requirements:

• Must be able to meet the physical demands of the position and maintain focus and productivity throughout an eight-hour workday.
• This position is a hybrid working position. There will be split time working from home and the office in Littleton, Colorado.
• Must be self-motivated and able to manage time effectively and meet deadlines in a fast-paced environment.

BENEFITS

• Paid time off, holiday pay.
• Generous company contribution toward employee health insurance, Dental and Vision insurance available.
• 401K with 4% company match after 1000 hours and a year.
• Long term disability and employee life insurance.
• Discretionary annual performance bonuses.
• Career advancement options

POSITION STATUS: Full-time, Non-exempt

PAY RANGE: $23-27 PER HOUR

SHIFT: Hybrid

This position is expected to stay open until December 12, 2025. Please submit your application as soon as possible and no later than December 12, 2025 at 11:59PM to ensure consideration.

EEO Statement: Xybix Systems does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Reasonable Accommodation Statement: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Applicants with disabilities may contact Xybix HR via email, telephone or other means to request and arrange for accommodations. If you require assistance to accommodate a disability, you may request an accommodation at any time.