Sr. Solutions Engineer

Job Title
: Sr. Solutions Engineer

Location:
Remote – USA

Compensation:
$120,000 - $160,000 (depending on location)

About Centric Software
Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease.

From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility.

Job Summary
We're seeking a mid- to senior-level Solutions Engineer to act as the technical backbone of our Visual Boards implementations, bridging the gap between our product and consulting teams. In this role, you'll own complex technical challenges that arise during enterprise deployments—ensuring smooth implementations, reducing escalations to product management, and empowering consultants with the knowledge and tools they need to succeed.

As part of our Innovation team, you'll support the Services organization by troubleshooting integrations, advising on technical best practices, and developing scalable implementation methodologies. You'll also play a key role in shaping the product through feedback gathered from real-world use cases. This is a remote (US-based) position with minimal travel.

Key Responsibilities
Implementation Support (60–70%)

• Resolve complex technical implementation issues beyond standard consultant capabilities
• Troubleshoot system integrations, API configurations, and platform customizations
• Provide technical guidance for enterprise-level deployments and uncommon edge cases
• Serve as the primary escalation point for consultants encountering implementation roadblocks

Consultant Enablement (20–25%)

• Train implementation consultants on platform capabilities, technical best practices, and common patterns
• Develop and maintain technical documentation, implementation guides, and troubleshooting resources
• Create standardized implementation methodologies and reusable patterns
• Lead technical workshops and conduct knowledge-