patient access representative (pd) 4pb01

4PB01

PVH employment application required. All job offers contingent upon background check and completion of pre-employment physical. 

This is an "as needed" position utilized to cover gaps in coverage including vacations, leaves of absence, and other instances of unfilled shifts.  Per diem employees are required to work a minimum of 3 shifts within a 3-month period.

Position:  Non-exempt, non-union, hourly rate.

JOB FUNCTIONS

1. Represents the organization in all interactions with patients, staff, and visitors. Is an active professional member of an environment characterized by cooperation, collaboration, respect, and teamwork. Demonstrates adaptability to change and challenges and appropriately utilizes resources to achieve goals. 
2. Maintains adaptability in work schedule to meet patient and department needs. 
3. Will be assigned to duties by Manager, but will learn and be expected to be competent in all departmental processes in order to provide coverage or assist with large work volumes or projects. 
4. Greet customer with excellent customer service and calm demeanor, obtain the reason for visit to the hospital, and provide appropriate direction. 
5. Confirms patient identity by using date of birth and patient's full name. 
6. Gather patient data and input demographic and insurance information into the patient registration system. Verify insurance information and patient demographic information if patient is unable to complete when they arrive (e.g. ER patient).
7. Strive to maintain 5% or less error rate over a 90 day average and complete an accuracy report (registration edits) before ending shift each day. 
8. Notify department of patient arrival.
9. Generate the patient's chart and obtain appropriate signatures as required.
10. Direct or escort patient to the designated department or waiting area. May need to assist in the transport of the patient should they not be able to travel by themselves. May need to seek assistance from the clinical department when necessary if the patient is ill.
11. Answers telephone calls for the department and directs the call to the appropriate department/person.
12. Pre-registers patients for outpatient visits/testing or inpatient admissions.
13. Receive and process cash and credit payments.
14. Order supplies for the department as needed.
15. Coordinates multiple departmental visits.
16. Coordinate forms for patient category and make up folder.
17. Count cash at the beginning and end of each shift and document.
18. Run reports on census (Final census reports, Room changes, etc.)
19. Operate switchboard;