Hotel Sales Coordinator

This role is responsible for supporting the Regional Director of Sales/Marketing and Sales Managers. Responsibilities include clerical, administrative, reporting and client/guest service duties throughout the entire life-cycle of the booking process. Serve as a liaison between Sales and hotels operating departments to ensure the most effective and efficient communication process of details to exceed service expectations of our guests.

Essential Sales Coordinator Functions:

• Prepare proposals, contracts, resumes and meeting room diagrams.
• Handle contracts, inquiries, inventory/blocks both for tentative and definite groups.
• Receive and review group rooming lists and input.
• Maintain and follow up on group reservations, cancellations, evaluations, and complaints.
• Follow up with all group inquiries which may include critical time restraints and group payments.
• Manage all of the coordination aspects of the group up until their check in to the hotel: room count changes, invoicing, rooming lists, room assignments, along with answering all group related inquiries.
• Assists guests with plans for events, schedule, prepare for and monitors meeting functions.
• Updating the weekly group & meeting calendar and creating the group resumes for housekeeping & the front office.
• Achieve or exceed goals set forth in the rolling 30, 60 and 90-day action plan.
• Conduct site inspections and client meetings as needed.
• Participate in outside sales calls with the sales team.
• Studies and standardizes procedures to improve efficiency.
• Assist in the social media presence for the properties via all social channels.
• Maintain files and filing system for Group, Convention, and local contracts.
• Maintain all client activity records as requested.
• Manage the daily calendar of events for the department.
• Coordinate client meeting space needs and details with all department leads weekly and daily.
• Assist with major group check-ins
• Covers front desk shifts as needed and directed by General Manager
• Prepare month-end market segment variances reports and LNR monthly activity reports.
• Prepare a bi-annual SWOT analysis.
• Attend networking events

Additional Duties

• Transmits and receives messages through telephone, facsimile, and switchboard
• Maintains office supply inventory
• Posts ancillary charges to guest folios
• Maintains clean and neat work and storage space
• Assists with appropriate storage of guest property
• Attends monthly department meeting
• Completes projects as determined by management
• Participates in ongoing education and training of Franchise and Hotel Management Company
• Other duties as assigned

Qualifications:

• High School Diploma or GED
• Minimum of six months hotel front desk or sales administrative experience.
• Previous hotel experience required.
• Excellent oral and written communication skills
• Experience with Microsoft Office products to include Word, Excel, and Outlook
• Experience with marketing a plus

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Experience:

• Hotel front desk: 1 year (Required)

Work Location: In person