Customer Support Representative with Learning and Growth Opportunity

We're looking for an exceptional addition to our Customer Support team, someone who delivers outstanding service, thrives in a collaborative environment, and is excited to grow with us.

About our Company: WatchMeGrow is the leading provider of secure streaming video camera systems for the childcare industry. Families and childcare centers trust us because we pair innovative technology with heartfelt, dependable support. We take pride in creating a collaborative, uplifting environment where everyone feels valued.

About our Team: Our team is made up of individuals with a positive attitude, strong problem-solving skills, and the patience needed to deliver outstanding customer service—especially during fast-paced moments. Our supportive culture and continuous opportunities for growth have contributed to our exceptionally low turnover. Openings like this are rare, and we're excited to welcome someone who values a team where people truly enjoy their work.

A Day in the Life as a Customer Support Representative:As the first point of contact for our customers, you'll be the reassuring, friendly voice they can count on. Each day brings the opportunity to make someone's experience smoother—whether you're answering questions by phone or email, taking time to truly listen, or guiding customers step by step through solutions with clarity and care.You'll thoughtfully open and document support tickets to ensure every concern is tracked and addressed, collaborating with teammates by escalating issues that require additional expertise. You'll also be a key part of welcoming new customers, helping them feel at ease and supported as they learn our system. In this role, your patience, professionalism, and genuine desire to help will shine—making a meaningful difference in every interaction.

Job Requirements:

• In-office requirements: This position offers a hybrid schedule with a minimum of two in-office days per month at our Lacey, WA location.
• Reliable transportation
• Availability to work 40 hours per week on our afternoon shift (8:30am – 5:00pm)
• All applicants must successfully complete background screening and drug testing.

Qualifications:

• Experience in the Early Childhood Education world
• Customer Support Experience
• Working knowledge of office equipment (postage machine, printers, etc.) (not required)
• Multi-Line Phone Experience
• Excellent Oral and Written communication
• Excellent typing skills (65+ wpm)
• Basic Computer Knowledge using Microsoft Office Suite
• Experience using a browser-based database (not required, but preferred)
• A desire to learn our company's product and support our clients
• A great personality

Preferred Qualifications:

• Bilingual proficiency in any language is beneficial for this role.

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• On-the-job training
• Paid time off
• Work from home
• Flexible schedule
• Positive Team atmosphere
• Exceptional opportunity for growth & advancement within the company

If you are interested in working for our amazing company, please submit your resume and cover letter with the heading "Customer Support Representative – (insert your name)"

Principals only. Recruiters, please don't contact this job poster.

Date posted: November 21, 2025

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Work Location: Hybrid remote in Lacey, WA 98516